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Using Insight for Improvement Roadshow 2019 - Birmingham

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IET Birmingham: Austin Court

80 Cambridge Street

Birmingham

B1 2NP

United Kingdom

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Working in conjunction with NHS England and NHS Improvement, PEN are delighted to annouce a third 'Using Insight for Improvement' Roadshow. These are a series of events where we plan to bring some of the excitement and best practice from this year's National Patient Experience Network Awards into the regions.

Over each day we will be hearing from several of our winners and finalists who have used feedback and insight to drive improvment in healthcare to showcase their work, we will be hearing the latest news from the Insight & Feedback Team, and we will have the opportunity to network and discuss key themes arising from the presentations.

Clare Enston, Head of Insight & Feedback for NHS England and NHS Improvement, will be talking about the implications of changes to the Friends and Family Test, for which new guidance is expected to be published over the summer, and how providers and commissioners can prepare for implementation in early 2020. She will also be talking about good practice in analysing “free text” comments from patients and the public.

Each day is focussed on sharing what is working well, learning from each other and having the opportunity to discuss your own challenges with like-minded professionals.This event will be of interest for people who are responsible for improving patient experience or managing measurement or insight, particularly in provider organisations or local commissioning.

The organisations that will be joining us to present and discuss their Patient Experience projects will be announced very soon!

Outline Agenda
(Registration from 9am)
9:30pm - 4:30pm

9:30 - Welcome and introductions
Ruth Evans, MD, Patient Experience Network
Gillian Radcliffe, Programme Communications Manager, Insight & FFT Insight & Feedback Team, Nursing Directorate, NHS England

9:45 - Table Introductions

10:15 - Setting the Scene
NHS England Insight & Feedback Team

10:45 - Best Practice Presentations and Discussions
PENNA Winners and Finalists

12:45 - Lunch

13:15 - Round Table Discussions

13:35 - Best Practice Presentations and Discussions
PENNA Winners and Finalists

15:45 - So What? Action Planning and Reflection
Ruth Evans

16:05 -
Final Review
Ruth Evans & Gillian Radcliffe

16:15 - Close

There is no charge for attending.

Refreshments and a light lunch will be provided.

We know these will be popular events so please book your place soon to avoid disappointment.

If you have any questions please don’t hesitate to contact Helen or Gill on 01772 336639 or email events@patientexperiencenetwork.org

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Date and Time

Location

IET Birmingham: Austin Court

80 Cambridge Street

Birmingham

B1 2NP

United Kingdom

View Map

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