Utilising Zendesks for Customer Assistance

Utilising Zendesks for Customer Assistance

Get ready to level up your customer support game with Zendesks - tips, tricks, and strategies to make your assistance top-notch!

By Training Station

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Location

Online

Refund Policy

Refunds up to 7 days before event

About this event

Master customer assistance through Zendesk’s smart features in this expert-led online course.


Overview

Customer support isn’t just a department—it’s the frontline of reputation. Utilising Zendesk for Customer Assistance offers a structured dive into the platform that transforms customer service from chaos into clarity. This course focuses on how to manage tickets, automate tasks, and track service performance, with both Basic and Advanced modules ensuring you're equipped for every level of inquiry.

Whether you're managing a growing support team or handling queries solo, Zendesk’s features can streamline your workflow without the need for caffeine-fuelled chaos. Learn how to make your inbox a place of order, not dread. Prepare to communicate better, act faster, and measure what matters—minus the fuss.

Learning Outcomes

  • Understand Zendesk’s interface and essential support functionalities clearly.
  • Manage customer tickets using efficient, scalable workflows in Zendesk.
  • Apply automation rules to optimise service response and resolution times.
  • Monitor performance using relevant Zendesk metrics and dashboard features.
  • Improve communication using macros, triggers, and personalisation tools.
  • Configure user roles and permissions to manage your team effectively.


Course Curriculum

  • Basic
  • Advanced

Who is this Course For

  • Customer service agents managing daily support queries online.
  • Small business owners wanting to simplify their help desk.
  • Team leaders aiming to improve customer support efficiency.
  • Freelancers offering client support via digital platforms.
  • SaaS support professionals seeking structured workflow tools.
  • Start-ups setting up their first customer support system.
  • Call centre staff moving towards digital ticketing platforms.
  • HR teams managing internal staff enquiries through Zendesk.


Career Path

  • Customer Support Specialist – £24,000 average salary per year
  • Zendesk Administrator – £35,000 average salary per year
  • Help Desk Manager – £40,000 average salary per year
  • Technical Support Analyst – £32,000 average salary per year
  • Customer Experience Coordinator – £30,000 average salary per year
  • Client Success Manager – £42,000 average salary per year

Frequently asked questions

What is Zendesk used for in customer service?

Zendesk is used to manage customer support tickets, live chats, emails, and calls—all from one platform.

What is Zendesk best used for?

It’s best for streamlining customer service workflows and delivering multichannel support.

Which tool is most useful in helping customer service support strategies?

Zendesk, Freshdesk, and Salesforce Service Cloud are top tools—Zendesk excels in ease of use and integration.

Is Zendesk a customer success tool?

Primarily, it's a support platform, but with add-ons like Zendesk Success, it can assist customer success teams too.

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Training Station

Training Station is a dynamic online learning platform dedicated to providing an immersive and personalized educational experience. We offer lifetime access to engaging video lessons, tailored learning paths, and gamification features to keep you motivated and on track toward achieving your goals. Our team of skilled instructors, industry experts with years of hands-on experience, delivers high-quality lessons that blend theory with practical insights.

Explore our comprehensive resource library, filled with eBooks, articles, and research papers, to deepen your understanding and expand your knowledge. Powered by state-of-the-art infrastructure, our platform offers the latest technology to ensure a smooth and interactive learning journey.

To recognize your hard work and commitment, every completed course is rewarded with a PDF certificate, showcasing your achievement. At Training Station, we believe in making education not only effective but also rewarding and enjoyable.