What is Zendesk used for in customer service?

Zendesk is used to manage customer support tickets, live chats, emails, and calls—all from one platform.

What is Zendesk best used for?

It’s best for streamlining customer service workflows and delivering multichannel support.

Zendesk, Freshdesk, and Salesforce Service Cloud are top tools—Zendesk excels in ease of use and integration.

Primarily, it's a support platform, but with add-ons like Zendesk Success, it can assist customer success teams too.

Sales Ended

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