Utilising Zendesks for Customer Assistance

Master customer assistance through Zendesk’s smart features in this expert-led online course.

Overview

Customer support isn’t just a department—it’s the frontline of reputation. Utilising Zendesk for Customer Assistance offers a structured dive into the platform that transforms customer service from chaos into clarity. This course focuses on how to manage tickets, automate tasks, and track service performance, with both Basic and Advanced modules ensuring you're equipped for every level of inquiry.

Whether you're managing a growing support team or handling queries solo, Zendesk’s features can streamline your workflow without the need for caffeine-fuelled chaos. Learn how to make your inbox a place of order, not dread. Prepare to communicate better, act faster, and measure what matters—minus the fuss.

Learning Outcomes

• Understand Zendesk’s interface and essential support functionalities clearly.
• Manage customer tickets using efficient, scalable workflows in Zendesk.
• Apply automation rules to optimise service response and resolution times.
• Monitor performance using relevant Zendesk metrics and dashboard features.
• Improve communication using macros, triggers, and personalisation tools.
• Configure user roles and permissions to manage your team effectively.

Course Curriculum

• Basic
• Advanced

Who is this Course For

• Customer service agents managing daily support queries online.
• Small business owners wanting to simplify their help desk.
• Team leaders aiming to improve customer support efficiency.
• Freelancers offering client support via digital platforms.
• SaaS support professionals seeking structured workflow tools.
• Start-ups setting up their first customer support system.
• Call centre staff moving towards digital ticketing platforms.
• HR teams managing internal staff enquiries through Zendesk.

Career Path

• Customer Support Specialist – £24,000 average salary per year
• Zendesk Administrator – £35,000 average salary per year
• Help Desk Manager – £40,000 average salary per year
• Technical Support Analyst – £32,000 average salary per year
• Customer Experience Coordinator – £30,000 average salary per year
• Client Success Manager – £42,000 average salary per year