What is Zendesk used for in customer service?

Zendesk is used to manage customer support tickets, live chats, emails, and calls—all from one platform.

What is Zendesk best used for?

It’s best for streamlining customer service workflows and delivering multichannel support.

Zendesk, Freshdesk, and Salesforce Service Cloud are top tools—Zendesk excels in ease of use and integration.

Primarily, it's a support platform, but with add-ons like Zendesk Success, it can assist customer success teams too.

Sales Ended

By Training Station

Zendesks Management for Customer Assistance!
Fri, Sep 26, 2025 7:00 PM BST (+01:00)
£11.59
Optimizing Customer Assistance through Zendesk Excellence
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£11
Utilising insights on your market and customers to build your business
Thu, Oct 16, 2025 10:00 AM BST (+01:00)
Free
Serving Customers with Zendesk
Fri, Sep 26, 2025 7:00 PM BST (+01:00)
£10.99
Customer Service Assistant Online Course
Fri, Sep 26, 2025 2:00 PM BST (+01:00)
CA$8.99 - CA$350
Using Chatbot for Customer Service
Fri, Sep 26, 2025 8:00 PM BST (+01:00)
£10.99