Virtual Clinical Conversations

With the increasing use of telephone and online consultations, clinical staff face unique communication challenges. This course focuses on developing effective strategies to navigate potentially difficult conversations remotely, with an emphasis on enhancing patient experience and clinical outcome.

Participants will:

• Explore the specific challenges of virtual and telephone-based consultations.
• Reflect on current evidence and apply proven communication frameworks to their practice.
• Develop and refine skills to manage complex discussions remotely with confidence and clarity.
• Gain tools to improve service efficiency, reduce follow-up appointments and call-back requests.

By the end of the session, attendees will be better equipped to deliver high-quality care remotely, ensuring patients feel heard, supported, and understood during virtual interactions.

What You Will Gain:

• Evidence-based strategies for communicating effectively over the phone or online.
• Confidence in managing sensitive or challenging conversations remotely.
• Skills to apply within your clinical practice straight away

Benefits For You And Your Team:

• Improved patient experience and satisfaction.
• Fewer follow-up requests and call-backs
• Skills to apply within your clinical practice straight away.

Suitable for

Clinical staff who consult with patients remotely (Band 6 and above).

Cost: £165

Contact

Email the-christie.maguire.unit@nhs.net Call 0161 446 3773

Booking Terms & Conditions

• Your place will only be confirmed when The Christie receives payment or the production of an official purchase order. Please DO NOT book a place unless you have approval from your manager AND confirmation that your trust are willing to pay your delegate fees.
• Once your place is confirmed, you will be notified by email. Please ensure that we hold a valid email address and mobile contact number for you.
• Payment must be made before the course commences. We reserve the right to cancel a booking in the case of non-receipt of payment.
• Joining instructions will be sent via email two to four weeks before the course commences.
• Maguire cannot be held responsible for any failure of delegates’ equipment or internet connection. We encourage you to take advantage of the opportunity for a test call prior to the workshop (contact the-christie.maguire.unit@nhs.net to arrange this).
• In the event of a cancellation: A charge of 25% of the course fee will be made for cancellations up to 6 weeks prior to the workshop date; a charge of 50% of the course fee will be made between 4 and 6 weeks prior to the workshop; no refund will be given for cancellation within 4 weeks of the workshop; suitable replacement delegates will be accepted up to 3 working days prior to the course.

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