We have created access time slots designed for disabled or neurodiverse people, people experiencing mental health issues and people who were shielding because of illness.

Only 1 group (of up to 6 people) can book to come at these times and the slot is longer (there will be 30 minutes until the next group arrives), so the museum will be less busy. The booking is for one time slot for up to 6 people. Please select one when booking your ticket.

Eventbrite

****IMPORTANT - PLEASE READ****

In line with government legislation you are now required by law to:

• Wear face coverings when visiting our museum / gallery, unless you are exempt. (Please note, not all exemptions are visible so please be understanding of others).

• Provide your name and contact information for NHS Test and Trace via our booking system or the NHS App

• Comply with the ‘Rule of Six’ when visiting as part of a group.

Failure to comply with these laws when visiting our museum / gallery will result in you being refused entry.

Please respect our staff, any visitors verbally abusing our staff will be refused entry or asked to leave the premises.

Important information before you visit

Before your visit we need to make you aware of measures we’ve put in place to ensure everyone can enjoy the gallery safely.

• To visit the Streetlife Museum you’ll need to book a ticket in advance, this ticket states your entry time to the gallery.

• You can only enter the gallery during your allocated entry time, this is to help us manage capacity of the gallery in line with government guidelines.

• If you miss your allotted entry time you will need to re-book your ticket, please note: we cannot guarantee ticket availability of entry times on the day.

• Every person visiting the gallery must have an individual ticket, we cannot accept more than one person per ticket.

• Please use the hand sanitiser provided when entering the gallery and at stations located throughout the gallery or ask a member of our staff if you prefer to wash your hands.

• During your visit you must follow social distancing guidance, one-way routes and any other signage placed around the site.

• All visitors are required to wear face coverings in the gallery, apart from those who are exempt. Not all exemptions are visible so please be understanding of others.

• Act on any guidance our staff may give you, it is for your safety and the safety of our visitors and staff.

• If you are feeling unwell please stay at home.

Failure to comply with these measures could put other visitors and staff at risk and you may be asked to leave the premises.

Full information on how to book tickets and what to expect from your visit can be found below.

How to book

Once you have read the information below and watched the short film, click on the orange 'Select a Date' button

• Each visit is limited to one hour. Once your hour visit time is over, you must leave the gallery in order to allow the next group to enter the gallery.

• We’ll send your booking confirmation by email. Please make sure you fill in your correct email address when you book to ensure you receive your confirmation email.

When booking online, you will be asked for the name and telephone number of the person making the booking, in compliance with the NHS test and trace guidelines. All names and telephone numbers will be deleted after 21 days.

We fully support the NHS’ new Test and Trace app and we’re displaying a QR code at the gallery for app users to scan at the start of their visit.

You will also be asked a number of other questions about you and your party. These are optional but the information really makes a difference in helping us advocate the value of our work.

Your visit –

When you arrive

• Please have your ticket ready to show staff, printed or on your phone.

• Please arrive for the start time of your pre-booked entry time. If you arrive after your entry time we may not be able to guarantee entry to the museum.

• When you arrive we may ask you to queue for a short time before entering the site. This is to ensure social distancing of visitors when entering the gallery.

During your visit

• We are operating a one way system and request that you follow any signage that has been placed around the site.

• All visitors are required to wear face coverings in the gallery, apart from those who are exempt. Not all exemptions are visible so please be understanding of others.

• Please ensure you follow social distancing rules during your visit.

• Hand sanitiser stations are located at the entrance and at regular intervals around the site please use these or ask a member of staff where you can wash your hands.

Unfortunately we’ve had to close some areas of the gallery:

• First floor areas at all sites are currently closed to the public.

• Our interactive gallery has been closed and hands on activities removed.

We apologise for the disappointment this may cause but we are sure you will appreciate that we must put the safety of our visitors and staff first. We will re-open all areas of our sites once it is safe to do so.

FAQs

How many tickets can I book?

You can book up to six tickets, subject to availability within your entry time.

Do I need to wear a mask?

All visitors are required by law to wear face coverings in the gallery, apart from those who are exempt. Not all exemptions are visible so please be understanding of others.

What if I am late for my entry time?

Entry times are set at 10 minute intervals throughout the day and you can arrive any time within your allocated entry time. If you arrive late and miss your entry time we may not be able to guarantee entry to the gallery that day.

Can I book on arrival?

We recommend you book in advance and online via Eventbrite to avoid disappointment. You can do this from a PC, laptop, smartphone or other mobile device.

You can book entry tickets on your phone while outside the site, providing there are tickets still available for the entry time you wish to book on to.

You can also register at the gallery on the day via the NHS Test and Trace App but only if there is availability at the time you wish to enter.

What information will you hold about me and other individuals within my party and how will that information be used?

When booking, you will be asked for the name and telephone number of the person making the booking. All names and telephone numbers will be deleted after 21 days in compliance with the NHS test and trace guidelines. You will also be asked a number of other questions. These are optional but the information gathered will help greatly with planning for the future and in demonstrating how important our sites are to both the local community and visitors to the city.

Will the café/shop be open?

The gallery shop and our cafe will be open. The opening times of the cafe will be 10am-3.30pm Monday - Saturday, the cafe will be closed on Sundays.

The café will be offering a limited menu of hot and cold drink, cakes and light bites. It is table service only and you will need to wait to be seated by a member of the café staff.

Will there be toilet facilities available?

Toilet facilities will be available at all sites but they will be limited in number to ensure we can regularly clean the facilities. Please ask staff on arrival if you think you may need to use the facilities as once you enter the site’s one way system, you may not turn back if you have passed the only available toilet facilities.