San Francisco, California
London, United Kingdom
This course will provide an understanding of what it means to live with sight loss and the various types of sight conditions. It will also give you an awareness of the etiquette used to avoid discrimination and how to promote good customer service and interaction with colleagues and staff who have sight loss. Our highly interactive sessions make use of quizzes, DVDs and thought-provoking exercises.
Who should attend?
This course is suitable for customer-facing staff and management, and also anyone who may come into contact with people who have sight loss.
You will gain an understanding of:
- Common eye conditions and how they affect people
- The emotional impact of sight loss
- How to safely guide a person with sight loss
- Appropriate language and effective communication
- Reasonable adjustments in compliance with the Equality Act 2010
- How the built environment can enable or disable people.
If these are the types of questions you find yourself asking, then the course is for you.
- What is the best way to support disabled people?
- Will certain language cause offence?
- How do I guide someone with sight loss?
- How can I ensure my business is accessible for disabled people?
- What adjustments do I need to put in place?
Delegates will leave with an appreciation of the needs of people with sight loss, understand the barriers they face when accessing services and have a better understanding of the best way to speak to, serve and interact with disabled customers and colleagues.
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Royal National Institute of Blind People
We’re the Royal National Institute of Blind People (RNIB) and we’re here for everyone affected by sight loss. Whether you’re losing your sight or you’re blind or partially sighted, our practical and emotional support can help you face the future with confidence.