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Vital Conversations

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The Shard

32 London Bridge Street

London

SE1 9SG

United Kingdom

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VITAL CONVERSATIONS WORKSHOP FOR LEADERS AND MANAGERS

£495 plus VAT

Probably the most practical and robust workshop available in the UK today on difficult conversations and collaborative leadership.

  • 31 organisations have chosen this workshop for their leaders and managers
  • 15 executive teams have utilised the team version
  • 96% rated the workshop as exceptional or very good (71% exceptional)
  • Bespoke appraisal version created with major increase in completed appraisals
  • Delivered by facilitators with a minimum of 15 years mediation and conflict resolution experience

A Shift in Mindset

Vital Conversations takes a fundamentally different approach by looking at the underlying mindset required to drive behaviour that develops strong relationships. The approach is based around 4 core principles:

  • Transparency
  • Curiosity
  • Compassion
  • Accountability

Having grasped the shift in Mindset around how we see people and handle the conversation, delegates then learn 7 integrity based behaviours that give them the confidence and skills to handle difficult conversations and key meetings.

7,000 leaders and managers have attended this workshop

In brief, the Vital Conversations workshop will cover 4 main components:

  1. How to engage in effective dialogue even when the stakes are high or the relationship is strained
  2. Develop a collaborative influencing style to apply to their teams, key projects and most important meetings
  3. Developing a new mindset for important conversations and a set of 7 integrity based behaviours
  4. They will receive expert coaching on their vital conversations and learn a unique difficult conversation planning process

You will learn how to...

  • Get clear on the vital conversations that will make the biggest difference in your team, projects and key relationships
  • Know when to raise an issue and when to let it go
  • Manage your emotions and confidence throughout the conversation
  • Convey what's important to you without dancing around the issue
  • Handle the other persons strong emotions or difficult behaviour
  • Respectfully question to get beyond others defensive positions
  • Go beyond hearing to listening for facts, feelings and underlying interests
  • Avoid using "loaded words" that trigger defensiveness in others
  • Investigate both sides of the "story" to generate real understanding and maintain a safe and respectful dialogue
  • Understand the mental shift from blame to contribution
  • Develop a collaborative approach that generates more options
  • Say no and still remain in rapport
  • Gain clarity and joint commitment to mutually agreed next steps
  • Use the 1st/2nd/3rd positioning strategy to take a rounded view of the situation
  • Plan and successfully execute difficult yet vital conversations
  • Start conversations of this nature in a direct yet respectful manner

Your Facilitator - Alec Grimsley

Alec has been described by the media as "The UK's Difficult Conversations Coach". He is the author of Vital Conversations and has facilitated this workshop for leaders and managers of some of the UK's leading organisations including Virgin Media, Herbert Smith Freehills, Specsavers, The NHS, Ernst & Young, LV, The Met Police, Standard Bank, The Environment Agency and Cambridge University

Date and Time

Location

The Shard

32 London Bridge Street

London

SE1 9SG

United Kingdom

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