AVM Learning and Development Day:
Measuring the contribution that your volunteers make to your organisation
- Does your organisation struggle to capture the contribution that your volunteers make to you organisation?
- Do you struggle to get buy-in from senior level and the wider team for the importance and need to volunteers?
- Do you want to hear the approach of other charities and consultants in this area?
This special Learning and development day has been designed to focus specifically on sharing experiences so we can all be better at capturing the contribution volunteers make within our own organisations, so it can be show cased to senior managers and highlight the importance of volunteers.
Bankside Community Space
18 Great Guildford Street
London SE1 0FD
NOTE: Refreshments will be provided but you will need to provide your own lunch.
10:00 Arrivals, Tea and coffee and informal networking
10:30 Welcome from AVM
10:40 Royal Society for the Protection of Birds (RSPB)
Alan Murray – Head of Volunteering
The RSPB has over 12,000 volunteers and operates across the UK with volunteers involved in almost every aspect of our work. For many years we have been looking at how we can champion and recognise the contribution our volunteers make to our mission to Save Nature.
Metrics matter and we all know what measures gets done or at least that's what all our CEO's believe. They all want to know the impact of volunteering so ask the Head of Volunteering but how often is the Head of HR asked about the impact of staff?
In this session we will look at a variety of metrics the RSPB has used over the years - the good, the bad and the ugly and indeed the one we can't get rid of however hard we try!! Alan will then focus on what has worked and why and how the RSPB has integrated this into a whole approach to how it leads, manages, supports and recognises the value of its people - irrelevant of pay status!
Age UK is a federation of 156 Charities with over 90,000 volunteers and campaigners throughout its network. This creates many challenges when attempting to showcase the enormous contribution that volunteers make across our network, whether it be by volunteering in our shops, befriending and older person or providing information and advice.
This presentation will cover some of the different strategies used by the Age UK Volunteering Team to measure the contribution of volunteers across this varied network of charities and how we have used this information to get buy in from senior management to invest in volunteer management and make improvements to the national volunteer enquiry journey, improve our management of volunteer data and our volunteer management database for retail volunteers within the last year.
12.40 Lunch – Not provided
13:15 Agenda Consulting
Clare Harris – Head of Business Development
Tim Walters – Principal Consultant
Agenda is a research consultancy, helping not-for-profit organisations achieve their mission through better understanding of their people. Our main work in the volunteering world is around volunteer engagement surveys and our biennial Volunteers Count benchmarking study.
In our presentation we will look at the impact of volunteering on both the organisation and on the volunteers themselves, drawing on insights from our volunteer survey work and our Volunteers Count study as well as from work undertaken towards building a business case for volunteering with a large social care provider.
14:15pm Open Space - With tea and coffee
15:15pm Final comments and evaluation
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