Sales Ended

Want to improve Customer Experience in Travel & Tourism?

Event Information

Share this event

Date and Time

Location

Location

Number 1 South Beach

Harrowside West

Blackpool

FY4 1NW

United Kingdom

View Map

Friends Who Are Going
Event description

Description

Are you looking to increase Sales?
Would you like more referrals?
What would your Business look like if you had lots of positive reviews?
What if ALL your Customers enjoyed the Customer Experience you gave them?

Claire Freshney’s Customer Service Training day explores how you can increase business sales and improve brand loyalty by delivering an excellent customer experience that excites and motivates them. The service your Customer receives online and offline, will determine whether or not they use you again. It will also determine your Business success and whether they will refer you or not. When their service has finished, they will leave you an online review. It is so important to ensure that the Customer Experience strategy you have in place exceeds their expectations. For new customers, improved customer service may also be the deciding factor on how likely they are to complete the booking with you, directly impacting your sales.

This theory-based and practical one-day training is tailored for those working in Travel & Tourism, including large, medium, small and independent Businesses and will look at ways to improve your Customer Experience strategy online and offline and engage your workforce and improve communication across all your Channels.

– How to measure Customer Experience Excellence
– Customer Experience and ROI (Return on Investment)
– Customer Experience Strategy
– Testing with real Customers
– Get to know your Customers inside out

Share with friends

Date and Time

Location

Number 1 South Beach

Harrowside West

Blackpool

FY4 1NW

United Kingdom

View Map

Save This Event

Event Saved