Question 1

Is the webinar recorded?

Accepted Answer

Yes, we record all our webinars. We send a link to the recording to attendees after the webinar. You are not permitted to share the recording.

Question 2

Will I receive a copy of the slides/course materials?

Accepted Answer

Yes. All attendees are sent a copy of the slides/course materials 2 days before the webinar. You are not permitted to share these materials.

Question 3

I can’t attend the course. Can I get a refund?

Accepted Answer

Yes. If you cancel an order over 7 days before the event, you are entitled to a refund of 100% minus the Eventbrite booking fee. You cannot claim a refund within 7 days of the webinar. If you fail to attend an event you are not entitled to a refund.

Question 4

I can't attend the course. Can I transfer my booking to a colleague?

Accepted Answer

You can transfer your registration for a charge of £5. If the substitute is liable for a higher fee than the person they are replacing then the balance of the fee must be paid in full before the replacement is admitted to the course. If you have any questions please email training@ilpa.org.uk

Question 5

Where can I find the joining link?

Accepted Answer

The joining details are sent to attendees in the booking confirmation email and in the reminder email sent one day before, and 30 minutes before the webinar. You can also find the Zoom link on the event page on Eventbrite.

Question 6

I have a question about this training. Who can I contact?

Accepted Answer

We're happy to answer any questions you have about training. Please email training@ilpa.org.uk.

Question 7

Can I get an invoice for my training booking?

Accepted Answer

ILPA no longer provides invoices for training. All bookings must be made online and paid in full at the time of booking.

Question 8

Can I purchase a recording of the webinar?

Accepted Answer

We do not usually allow for ILPA webinar recordings to be purchased. We usually repeat each course more than once a year, and would encourage you to look at the ILPA training calendar for the next available date.

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