Question 1

Is the conference recorded?

Accepted Answer

Yes, the conference is recorded. ILPA will send attendees a copy of the recording 1 week after the conference. You are not permitted to share the recording.

Question 2

Will I receive a copy of the slides/conference materials?

Accepted Answer

Yes. All attendees will receive a conference pack on the day. ILPA will also send an electronic copy 2 days before the conference. You are not permitted to share these materials.

Question 3

I can’t attend the conference. Can I get a refund?

Accepted Answer

Yes. If you cancel an order over 7 days before the event, you are entitled to a refund of 100% minus the Eventbrite booking fee. You cannot claim a refund within 7 days of the webinar. If you fail to attend an event you are not entitled to a refund.

Question 4

I can't attend the conference. Can I transfer my booking to a colleague?

Accepted Answer

You can transfer your registration for a charge of £5. If the substitute is liable for a higher fee than the person they are replacing then the balance of the fee must be paid in full before the replacement is admitted to the course. If you have any questions please email training@ilpa.org.uk

Question 5

Where can I find the event details?

Accepted Answer

The event details are sent to attendees in the booking confirmation email and in the reminder email sent before the conference. You can also find the conference details on the event page on Eventbrite.

Question 6

I have a question about this conference. Who can I contact?

Accepted Answer

We're happy to answer any questions you have about training. Please email training@ilpa.org.uk.

Question 7

Can I get an invoice for my training booking?

Accepted Answer

ILPA no longer provides invoices for training. All bookings must be made online and paid in full at the time of booking.

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