CHF70 – CHF100

Webinar: Dealing with Difficult People Nov 23, 2020

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Online Event

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Refund Policy

Refunds up to 7 days before event

Event description
A webinar built to help you counter difficult customers or clients: frameworks, tactics and strategies.

About this Event

It is evident that in today’s business arena, exceptional negotiation skills are at the heart of every successful endeavor. This webinar is part of a series on “Tough challenges in negotiation” that includes: 

  • Managing internal & external negotiations
  • Emotions and negotiation
  • Negotiating long-term business agreements
  • Cross-cultural negotiations
  • Negotiating with no alternatives

Learning Objectives:

By the end of this webinar, you will have two methodologies to deal with challenging situations:

  • TREAT methodology to negotiate with difficult people
  • COURAGE methodology to deal with difficult conversations (any kind of difficult conversation that is not a formal negotiation).

The webinar is highly interactive. In addition, to learning how to deal with difficult people and situations, you will be asked to provide your perspective on challenging situations and do some exercises of self-discovery. This will give you the opportunity to test your understanding and to get ideas from other participants. Negotiation is a core leadership skill.

Do not miss this opportunity to learn the techniques and strategies taught at the leading European Business Schools.

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Date and Time

Location

Online Event

Refund Policy

Refunds up to 7 days before event

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