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WEBINAR ON-DEMAND: 2020 – THE YEAR THAT TRANSFORMED WFM

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We discuss the ‘shift’ in WFM: how bidding and changing shift patterns can play an important role in staff recruitment/retention.

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Watch this On-Demand Webinar Now!

No-one could have predicted the unprecedented events of the last few weeks and how it would affect contact centres across the globe. Organisations have reacted rapidly to a new way of working and for many, the necessary changes will open opportunities for a more flexible workforce in the future. Maximising efficiency of your contact centre and exceeding customer expectations will always remain a key priority, along with accurately forecasting workloads and ensuring the right resources are available where you need them.

In this webinar, we discuss the ‘shift’ in WFM – how bidding and changing shift patterns can play an important role in staff recruitment/retention.

We cover:

• How to gain a competitive edge

• Is 9-to-5 a thing of the past?

• How to increase productivity from flexible workers

• Retaining your existing staff and attracting a new workforce

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Organiser Noble Systems

Organiser of WEBINAR ON-DEMAND: 2020 – THE YEAR THAT TRANSFORMED WFM

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Sian Ciabattoni

Marketing Director
Noble Systems

sciabattoni@noblesystems.com

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