Webinar Workshop: Predicting Vulnerability Before Crisis - Data in Action

Welcome to the event:

Join Housing Associations and Local Authorities for a focused 90-minute online session exploring how data-led profiling, predictive modelling, and targeted engagement can identify residents at risk long before issues reach crisis point.

This webinar demonstrates how TransUnion and the Healthy Homes Solutions Vulnerability Initiative (VI) convert data insight into real action - helping reduce arrears, prevent evictions, improve wellbeing, and support vulnerable or disengaged households across social housing.

Hear how modelling highlights risk households, how engagement programmes turn insight into outcomes, and how collaborative support partners like Welfare Together help residents reduce debt, improve stability, and feel more secure in their homes.

The session includes live polling, practical examples, and a clear set of next steps, including a free pilot offer to help organisations explore how data-based early identification can strengthen tenant sustainment in 2026.

See real case studies showing where TU + HHS VI programmes are already improving outcomes, including a 32% uplift in resident engagement compared with traditional letters, SMS, and RP contact.

Take part in workshops to identify and share your own challenges and explore how data insight and targeted engagement can help solve them. The day closes with a Welfare Together case study showing how this approach has reduced debt, improved council-tax outcomes, and strengthened resident wellbeing.

Date: Tuesday 10th March 2026

Time:- Start: 10:00 - End: 11:30 (90 min workshop)

Location: Zooom Webinars (link will be sent in your registration email)

Join us for an insightful collaborative workshop focused on providing greater support for your most vulnerable and financially struggling residents.

Engage with like-minded individuals, and gain valuable knowledge to enhance your community engagement outreach efforts including innovative ways to help recover council tax arrears and award winning engagement results through live case studies on the day.

Check out our LinkedIn page to see videos from our last two events, where Housing Associations and Local Authorities came together to collaborate, share learning, and take part in breakout sessions.https://www.linkedin.com/company/empower-engage-elevate

These sessions focused on finding innovative ways to support those most in need – from improving resident wellbeing and ensuring people feel safe and secure in their homes, to tackling council tax arrears through more supportive approaches.

Join the conversation and see how together we’re shaping smarter, more compassionate solutions for residents and communities.

Webinar Workshop Agenda:

Time: 10:00 AM – 11:30 PM

• 10:00 AM – Registration and Networking
• The Power of Data – Predicting Risk Before Crisis (Greg, TransUnion)
  How modelling, profiling, and enriched datasets flag households at risk of arrears, disengagement, vulnerability, or tenancy breakdown.
• Insight to Impact – Turning Data into Outcomes (Derek, HHS VI)
  How VI engagement programmes convert risk signals into real results: earlier support, reduced arrears, and better resident engagement.
• Case Study: Turning Insight into Action – Reducing Debt & Supporting Residents Delivered by Welfare Together, showing how TU/HHS profiling identified households needing help and how 1-to-1 support reduced debt and improved outcomes.
• Real-World Support – Human Impact Stories (Tracey, Welfare Together)
  Examples of residents who have been supported through data-driven outreach, including improved financial stability and reduced debt.
• Workshop Discussion: Identifying Key Challenges
  A facilitated discussion exploring which issues matter most to attendees, including arrears, non-responders, hidden vulnerability, debt pressures, fraud indicators and wider tenancy-sustainment challenges.
• Next Steps
• 11:30 AM – Webinar Close

Note:Zoom joining instructions will be sent in the registration email, then a week before and a day before. Thank you