Event Information

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Location

Location

Chasewater Innovation Centre

Pool Road

Burntwood

Brownhills

WS8 7NL

United Kingdom

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Event description

Description

Welcome Host Gold - Masterclass


Delivered by:

Simon Smith

Workshop Content:

Welcome Host Gold is a highly practical customer service training course, using varied active training styles to give participants the skills and knowledge they can immediately use in the workplace. Interactive learning, group exercises, personal action planning and a host of great tips all equip participants to make a real difference to customers' experiences.

Top 3 Benefits of Attending:

  • Develop proactive communications skills

  • Recognise different customer expectations and how to meet them

  • Better understand frontline sales and service role

Pre-requisites:

There are no pre-requisites for attending this workshop.

Follow on courses:

There are no follow-on courses.

Who should attend?

This workshop has been created for business owners, operations managers, front of house staff, marketing managers, volunteers.

Agenda

09.15 - 09.30 - Arrival & Registration

09.30 - 15.30 - Masterclass


This masterclass is an accredited course from the nationally-recognised Welcome to Excellence suite of customer service training.


Please note that lunch will be included in this workshop, if you have any dietary requirements please email tourism@winningmoves.com


If you have any special requirements, please contact us on 01785 827600 or email: tourism@winningmoves.com


Directions: http://www.enjoychasewater.co.uk/contact


Event Terms:

Support under the Destination Staffordshire Support for Tourism Businesses programme is only available to Staffordshire based tourism SME’s and therefore Destination Staffordshire have the right to cancel events at anytime if we do not receive sufficient quantities of Staffordshire businesses attending.


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Date and Time

Location

Chasewater Innovation Centre

Pool Road

Burntwood

Brownhills

WS8 7NL

United Kingdom

View Map

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