Welfare Centre Training

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Canterbury City Council Westgate Hall

Westgate Hall Road



United Kingdom

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Event description


Course aims and objectives

To instruct staff on the establishment and operation of a multi-agency welfare centre. On completion of this event students will have gained an understanding and knowledge of the following:

  1. Legislation and Definitions

  2. Multi-agency Roles and Responsibilities

  3. Humanitarian Welfare Requirements

  4. Social and Psychological Issues

  5. KRF Survivor / Evacuee Documentation

Target audience

District Council, Kent County Council, Health, Emergency Services, Voluntary and Cat 2’s and Emergency Services staff with a potential role in the establishment and running of multi-agency welfare centres. Please note that attendees will need to consider a refresher course after three years.

Facilitator/s and Presentations from:

Kent Resilience Team


Registration - 08:45 (for 09:00 start)

Refreshments and lunch will be available during this event.


09:00 - Session 1

11:00 - Refreshments

11:15 - Session 2

12:30 - Lunch

13:00 - Session 3

14:30 - Refreshments

15:00 - Session 4

16:30 - Summary, question and close

A live play exercise element is included in this training.

Attendees on this training can claim up to 3 CPD Points as part of the EPS Endorsement Scheme.

This training is benchmarked against the following National Occupational Standards (NOS) – Civil Contingencies:

CC AA2 – AA3 CC AH1 CC AB1 D2 CC AC1 HB1 (ML B1) CC AG3 – AG4 HSS 1

An overview of all NOS can be found at:

Course Fee

This training is funded through Part 1 of the KRF Partnership Agreement.

Agencies who have not signed Part 1 are also invited to attend command courses at no additional cost to benefit the learning for all partners.

This event is restricted to 45 delegates per course, so early booking is advised.

Extra Note

Emergency services bookings need to co-ordinated through their own Emergency Planning representative. If you are unsure who this is please contact the KRT Support Team for assistance.

All bookings must be registered through Eventbrite.

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Canterbury City Council Westgate Hall

Westgate Hall Road



United Kingdom

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