What does effective customer service from HMRC look like?
3pm-4.30pm, Wednesday 7th December 2016
Committee Room 11, House of Commons, London, SW1A 0AA
Recently, HMRC has taken steps to improve its customer service, but there are still questions around waiting times on helplines, errors in written correspondence, access to advice and the complexity of interacting online. Hosted by the APPG on Responsible Tax, this seminar will explore what effective customer service from HMRC looks like.
The All Party Parliamentary Group on Responsible Tax are holding this public seminar as part of our consultation on public confidence in HMRC. This is part of a series of events.
Confirmed speakers include:
Margaret Hodge MP, Chair, APPG on Responsible Tax (event chair)
Sandy Markwick, Network Director, Winmark
Chas Roy-Chowdhury, Head of Taxation, ACCA
Steve Lewis, Fair Tax Town
Anthony Thomas, Chairman, Low Incomes Tax Reform Group
Places are limited and will be allocated on a first-come-first-served basis.
CoVi is the co-Secretariat of the APPG on Responsible Tax.
The All-Party Parliamentary group on Responsible Tax was established in September 2015. Chaired by Rt Hon Dame Margaret Hodge MP, the other officers are Lord Stewart Wood, Richard Bacon MP, Charlotte Leslie MP, Ian Blackwood MP, Mark Durkan MP, Caroline Flint MP, Craig Mackinlay MP, and Seema Malhotra MP. The group also has thirty Parliamentary members.