What Happens When Families Complain?
Free Online Session: Understanding the Children Act Complaints Process (only applies to England).
For anyone working in or around children’s social care
📅 Date: Wed, 24 Sep 2025
🕐 Time: 10:30am
📍 Online via Zoom
💬 Free to attend – open to all
If you’ve ever heard the term Children Act complaint and weren’t quite sure what it meant, or want to better understand how the statutory complaints process works—this session is for you.
This free, one-hour introduction is designed for anyone working in or around children’s services: social workers, advocates, participation leads, support staff, educators, community workers, or anyone interested in how children, young people and families can raise concerns and seek accountability.
We’ll cover:
- Who can make a Children Act complaint
- What the law says and why this matters
- The three-stage statutory process (and how it works in practice)
- Common myths and misunderstandings
- Why complaints are a vital part of safeguarding and accountability
Led by James Anderson, children’s services complaints specialist and director of Resolution Ready.
