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What Our Customers Really Think of Lonza?
When we give our customers what they really want, they are easier to work with, less likely to micromanage and they are more likely to come back. Keeping customers happy means that we get to help more patients. Following recent in depth interviews we now have a deeper understanding of how senior executives at our top 15 clients think about us as a business. The results are not what we expected, with new revelations about our place in the industry. Find out how you can use this insight to deliver what our customers really want.