What Really Matters - Hearing the Voice of the Customer
Do we really understand what it’s like for Children, and Young People growing up today?
In a new world of BREXIT…… at a time where children and young people have greater technology at their disposal, where lives are lived out through social media providing a minute by minute account, where we have increased demands on food banks, have seen the rise of legal highs, extremism, cyber bullying, sexual exploitation, and sexting…..how can we be sure that we keep our finger on the pulse and understand the real issues and barriers impacting on our children and young people?
Join the Portsmouth Children & Young People's Alliance in a discussion about 'What Really Matters' to the children and young people we work with and how we can better and hear their voice.
Hear presentations from:
- Mike Stoneman, PCC's Deputy Director of Children's Services - Education. Mike will be talking about the changing landscape in education (role of the local authority, role of Reginal Schools Commissioner, role of teaching roles; academisation and growth of Multi Academy Trusts) and what's happening in Portsmouth (Portsmouth Education Partnership).
- Ged Kearney, Operational Manager - Solent NHS Trust and Rachael Wisniak, Portsmouth Living Well, Age UK Portsmouth. Ged and Rachael will be introducing us to ‘Guided Conversations’. This is a set of techniques involving a coaching style approach, that are designed to help facilitate useful conversations as a way to help individuals identify their own goals (what really matters to them) and the actions required to achieve these.
The Portsmouth Children & Young People's Alliance Steering Group have been successful in an application to the Blagrave Feedback Fund and will be offering Portsmouth-based organisations that support children and young people (11-25 years) further training and support in how to apply Guided Conversations as a way to to hear the voice of the children and young people we support. There will be an opportunity to sign up for the training at the briefing event.
There will also be workshop activity that will help you think about how you might use Guided Conversations within your own organisation.