What to expect when making a complaint
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What to expect when making a complaint

Manipulation, retaliation and techniques used by corporations, employers and public authorities to avoid accountability

By SolveQuest

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Location

Online

Refund Policy

No Refunds

About this event

Retaliation Techniques of Corporations and other Organisations


This session explores common techniques used by organisations (such as public bodies or companies) in response to criticism or complaints. These techniques are employed to avoid accountability or oversight as they aim to delay or obstruct oversight processes, make these processes exceedingly burdensome or costly for those enquiries or complaining and even attack others. We will analyse each technique with the aid of practical examples so that they can be recognised easily; this is because once identified and recognised, these techniques lose a lot of strength and effectiveness in derailing accountability processes. We will then discuss practical ways for preparing for, and dealing with, these techniques.


WARNING: This session and these slides contain information that some people may find distressing or triggering. In particular, some retaliation techniques discussed are commonly used by perpetrators of domestic violence or similar abuse. There will be a list of techniques at the start of the session and during the session before each technique is examined: this is to allow participants who wish to absent themselves for one or more of those techniques to do so. If you have questions or would like further information on the session, please do not hesitate to get in touch.



ABOUT SOLVEQUEST

SolveQuest trains and advises organisations on governance and oversight structures.

Many organisations are worried about scandals from workers' misconduct (e.g. discrimination, bullying, sexual misconduct and corruption) or poor quality work, but they do not know how to prevent and identify misconduct. When misconduct materialises, it can cause expensive litigation and reputational damage. Using real-life case-studies, we show organisations how to understand and identify misconduct before it escalates into scandals. We teach organisations how to set up their own systems to prevent problems so that they spend their time and money on prospering rather than dealing with problems.

SolveQuest was developed from the expertise gained after years of supporting and advising whislteblowers. This work led to being invited to advise a Shadow Minister and to contribute to the work of the All-Party Parliamentary Group on Whistleblowing. We also have experience in working with wide-ranging media outlets (including the BBC, Channel 4, ITV, The Times, Financial Times, The Guardian, The Independent, the Daily Mail), therefore we understand and can advise on how the media perceives stories and turns them into scandals. Thanks to a legal background (having studied law at Cambridge, Oxford and Coventry universities and having worked as a lawyer in London), we have a practical and analytical approach to training.

SolveQuest was founded out of an aspiration to help organisations prevent misconduct and the causes of misconduct. We genuinely care to help our clients create productive and thriving organisations.

We value that those who attend our training sessions make the most of their time. If you have any questions about any of our sessions or if you are unsure which sessions to book, please do get in touch at contact@solvequest.co.uk. We would be happy to help.

If you require any session tailored to your unique needs, we would be happy to work with you and your organisation to craft individualised training for your requirements.


This event has a promotional price because it is a new session; as part of this promotion, you may receive an email inviting you to provide feedback on the session.

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SolveQuest trains and advises organisations on oversight and governance structures, and decision-making frameworks. We train organisations to identify signs of misconduct and employee-related problems (e.g. bullying, sexual misconduct, discrimination, corruption, poor work practices) and prevent misconduct before it damages their reputation and their finances.

We do this work because we genuinely care that our clients prosper and their workers and workers thrive. Therefore, all our training comes with unlimited follow-up: if you have any questions or would like further clarification on the training at any point thereafter, we are there to help you. We also work with organisations to craft specific training for their needs.

You can find out more about how we can help your organisation on:

Please feel free to contact SolveQuest on contact@solvequest.co.uk or via our website. We look forward to helping you!