WHAT WE NEED NOW: What matters to people for health and care, during Covid

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WHAT WE NEED NOW: What matters to people for health and care, during Covid and beyond - new National Voices' I Statements 2020.

About this Event

Please join us for the launch of :

WHAT WE NEED NOW: What matters to people for health and care, during Covid and beyond - new National Voices' I Statements 2020.

At the webinar we will hear from system leaders, healthcare providers and those using healthcare services about why these I Statements are so important, and how they can be used to improve care even in these unprecedented times.

At National Voices, we have been listening, learning and capturing people’s experiences. We wanted to make sure those living with ongoing physical or mental ill-health or disability, who have been suffering the most due to service suspensions, could tell their stories and be heard. Now we are sharing with you what they told us.

The statements derive from an online platform we set up when the pandemic began, Our Covid Voices, for people to share their stories. We analysed dozens of submissions, identifying key and recurring themes. These included details about the impact of COVID-19 and lockdown on people’s physical and mental health in general, as well as their broad concerns about money, housing and accessing food. But we also homed in on their specific frustrations about information and communication relating to their health and level of risk, access to medicines, and experiences of remote care, service delays and cancellations.

Working with the people who have had these experiences, we have now distilled these key themes into a number of co-produced statements – which we call I Statements - which we believe sum up what matters to everyone using health and social care now. These statements include basic, reasonable requests like “I am listened to and what I say is acted on” and “I make decisions that are respected, and I have rights that are protected.”

Chair:

  • Charlotte Augst, Chief Executive, National Voices

Speakers:

  • Donal O'Donoghue, Registrar, Royal College of Physicians
  • Des Holden, Medical Director Kent Surrey and Sussex Academic Health Science Network
  • Charelle Augustine, Sickle Cell Advocate
  • Sandra Jayacodi, Chair of NIHR Public Advisory Panel

About National Voices

National Voices is the leading coalition of health and social care charities in England. We work together to strengthen the voice of patients, service users, carers, their families and the voluntary organisations that work for them. We have more than 160 members covering a diverse range of health conditions and communities, connecting us with the experiences of millions of people.

This webinar is part of a wider National Voices events and engagement series - ‘Rebuild for all'. During this autumn, we will present research, discuss insight and connect people and decision makers around the necessity to focus on the needs of people living with ill health or disability as we restart and rebuild services.

If you have any questions about the launch or the wider series of webinars, please don't hesitate to e-mail us at events@nationalvoices.org.uk

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