Actions and Detail Panel
What's Next in Customer Experience
Wed 7 December 2016, 16:30 – 20:30 CET
Customer Experience is not just the next big marketing technique, it's becoming the core of your business, of any business. Customer Experience is the new value proposition, the new way of winning in crowded markets. How easy are your digital channels? How well is a customer being helped? With smart technologies and intelligent use of big data it's time to go beyond the obvious problem solving and friendly smiling. Helping customers before they even knew they needed help, that's the stake!