Why do system implementations regularly go wrong?

Title: Why do system implementations regularly go wrong?

Format: In-Person & Online. Up to 2 CPE for attendance.

Synopsis: Technology transformation expert, Deepak Madan, talks through the top causes for failed system implementations and how to overcome them.

System implementations whether for CRM, finance, or HR are often challenging and can end in failure if not approached strategically. This session will unpack why system implementations frequently go wrong and provide practical insights into what organisations can do to set themselves up for success. We’ll cover the essential project governance elements for a successful implementation, including clarity on specifications, budget management, governance structures and reporting and ensuring the right capacity and capability within the implementation team.

Key Takeaways:

System implementations require significant financial investment and time, frequently taking place in essential areas of an organisation. When not managed effectively, these projects can lead to considerable disruption. Poorly executed implementations often redirect management focus and may result in reputational harm, especially for systems with external exposure

Speaker Details:

Speaker 1: Deepak Madan, Business Risk Services Associate Director, Grant Thornton

With over 25 years of experience in Internal Audit, I specialise in enterprise and technology-enabled change. As a trusted advisor, I focus on assuring digital transformation, finance systems transformation, Enterprise PMO assessments, benefits realisation through change, and agile delivery assurance.

Speaker 2: Rose Ah-Kye, Business Risk Services Senior Manager, Grant Thornton

Rose is a highly experienced and adaptable professional specialising in transformational change management, audit and assurance. with a proven record of assuring and delivering IT, HR, Cyber and business transformation solutions spanning the public and private sectors (financial services).

With a Masters in Organisational Psychology and additional Prince2 and MSP project/ programme management qualifications, Rose has developed a high level of expertise in applying people management skills gained in HR to the agile delivery and assurance of complex IT transformational projects involving internal and external stakeholders including C-suite executives.

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