Win big: Create a culture that delivers brilliant Customer Experience

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Searcys at The Gherkin

30 Saint Mary Axe

London

EC3A 8EP

United Kingdom

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Win big: Create a culture that delivers brilliant Customer Experience

According to Forbes¹, companies that put customers first are winning big. In fact, Customer Experience (CX) will soon overtake price and product as the key brand differentiator.

We all want to get CX right, but there are big challenges involved: siloed thinking, a reluctance to change or simply misunderstanding the customer. That’s why Forrester’s CX index reports that many are getting it wrong.

There’s a lot to gain from reviewing your CX. A ‘customer-first’ mentality has been shown to increase revenue by up to 10% and reduce costs by 25%².

Get the answers and inspiration you need at AmazeRealise’s free evening event, part of the “Your CX is Broken” series.

The event focuses on how to create the right culture and mindset to deliver a truly effective customer experience. Learn from those that have done it before: such as Clare Willetts, Brand Director and Head of Customer Experience at Virgin and Alberta Soranzo, Transformation Design Director at Lloyds Banking Group on how they have created a culture that maximises their CX.

Together we can help you deliver better performance, happier customers and increased revenue. We can help you win big.


Agenda:

6.00pm - Arrive, drinks, nibbles and networking

6.20pm - Talks start

7.30pm - Q&A

7.45pm - Networking

8.00pm - Event ends


References:

  1. Forbes, ‘The year of the empowered customer’

  2. Walker, Customer Experience Consulting: ‘Customers: 2020’


Date and Time

Location

Searcys at The Gherkin

30 Saint Mary Axe

London

EC3A 8EP

United Kingdom

View Map

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