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Working with Difficult People

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University of Liverpool

Liverpool

L69 3GW

United Kingdom

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Presenter: Dr Adrian West, Company of Mind Ltd

"Sometimes the situation is only a problem because it is looked at in a certain way. Looked at in another way, the right course of action may be so obvious that the problem no longer exists.”

Edward de Bono


Sometimes it's not the work that's the problem, it's the people. Actually that's common throughout life and hard to avoid. So if you're having that kind of challenge, you could say you're lucky to have such a valuable opportunity to practise - if you can see it that way. Put positively, if you can develop skill in working with challenging people, you'll be very valuable!

But when you are in a situation that seems complex, intractable or hopeless...what can you do? There may be no easy answer, but there are things we can learn and become accomplished at that will transform our ability to work with challenging situations.

In this workshop we'll focus on this topic. We'll look at how people have far more in common than you’d think - and how to use that to resolve conflict. And we'll look at how people are far more different than you'd think - and how that helps us to understand and work with what's going on. We’ll move on to cover how to bring about change when change is difficult and you're not in control of it. These are all things you can then practise so that you have confidence, tools, and hope - when it comes to working with challenging people.

Comments
“Thanks for changing my life, saving my marriage and making me a better human being”. Rodrigo Aguilar Moya, Seguros de Vida del Magisterio Nacional (Financial Services), Costa Rica.


“Very nice session and very informative! I learned a lot about myself and enjoyed learning about different methods for communicating and working with others who see things very differently from you.” Robert Sardzik, Postgraduate Researcher, the University of Manchester.


“This one day course has been beneficial for me. It gave me confidence and led me to think that being able to get along with people is not that complex a mechanism, if we keep in mind a few basic parameters...we can get along with other people successfully.” Raheela Awais, Engineering Researcher.

Facilitator: Dr Adrian West, Company of Mind


Dr. Adrian West co-founded the shared virtual reality research group at The University of Manchester's Department of Computer Science. He has held UK and EU research grants, leading both Technology and Psychology contributions, and acted as an expert reviewer in technology for the European Commission.
He went on to lead a team of engineers at a U.S. Venture capital funded spin-off company, sold to IBM in 2008. Adrian worked as Research Director of The Edward de Bono Foundation, and has inspired over 200 cross-discipline innovation teams in academia and industry. He is routinely voted best Lecturer by university students, and by business leaders when he presents on innovation and thinking skills.
Company of Mind, arose from the above interests in technology, psychology and thinking as a skill. It facilitates thinking for corporations, Government bodies, and Universities. Adrian's most unusual job has been Chauffeur to, someone he would regard, as the world’s most impressive conflict resolution expert.

Comments
“I deeply admire Adrian's teaching and mentoring skills, and above all his positive outlook on life. He is a beacon of inspiration to students and colleagues alike.” Rizwan Mian, Doctoral Candidate, Queens University, Canada



Registration: You are recommended to use your University of Liverpool email to register on Eventbrite and then the calendar invitation will be added to your University calendar. We reserve the right to remove registrations of attendees who do not appear to be members of this University.

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Location

University of Liverpool

Liverpool

L69 3GW

United Kingdom

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