Workplace conflict mediation documents

In October 2024, Louise Clayton and Jenny Barnor showed us how mediation can be used to main positive cultures in which staff share the values of the organisation. People professionals are finding that managers are increasingly uncomfortable with difficult conversations and with entering into formal disciplinary and grievance procedures.

Organisations which introduce mediation at the informal stage are finding that workplace conflict can be reduced and lengthy formal processes can be avoided. Jenny Barnor will share the documents and practical next steps to follow on from Louise's methods of encouraging managers to consider mediation as a first step in resolving issues. Jenny will explain how Louise's templates and documents are used by managers being trained in mediation skills. Proper mediation can resolve workplace conflict before formal processes are needed.

This will be an interactive session, discussing practical examples as well as sharing good ideas for positive improvements for people professionals at work. No recording will be made.

About the speaker

Jenny Barnor

Jenny Barnor is a Senior HR Business Partner at the London Borough of Harrow. She previously worked in the NHS which is where she was part of the internal mediation team and in private sector organisations managing change and ensuring good employee relations were maintained and improved. With her former NHS colleague, Jenny delivered the October 2024 mediation part 1 CPD session.

Timings

18:30 - 19:00 - An opportunity to network with other members

19:00 - 20:15 - Presentation

You will be supporting your Continuing Professional Development because through working with the facilitator, you will understand HR profession map core knowledge and core behaviours:

HR map core knowledge:

• people practice: how managers can actively improve policies and procedures
• culture and behaviour: how supporting staff can assist good working lives
• business acumen: how HR can support organisation success
• evidence based practice and problem solving tools: how to demonstrate business value from improved practices
• technology and people; change and risk: using digital offers to strengthen employment processes

HR map core behaviours:

• ethical practice: how changing policies can be ethical as well as legal
• professional courage and influence: how HR can assist their managers to improve processes
• valuing people: how valuing all people improves business success
• working inclusively: how to ensure all employment processes embed inclusion and diversity
• passion for learning: how your learning assists you to support others
• insights focused: how improving processes improves business outcomes
• situational decision-making: how to respond to challenges from staff
• commercial drive: how to show savings from improved employment processes

This free event forms part of a series under the running title "HR Heroes" offering members a range of topical subjects for both generalists and specialists.

Please note:

1. Webinar joining instructions will be sent to you again one day before the event, with a further reminder, 20 minutes prior to the event starting.
2. The session may be recorded and shared with people afterwards. Please bear this in mind and have your camera off if you do not wish for your image to be shared.
3. The chat function will be used for participants to engage with the webinar, so just be mindful of the login name you use and ensure you are happy for other people to see this.
4. For security reasons, it is requested that participants join the live session 10 minutes prior to the scheduled start time and with the same name as registered on Eventbrite as not doing so may cause a delay or non-admittance to the event.
5. This event may include an external speaker who has prepared their own presentation. Any views or opinions expressed by the speaker are their own and do not reflect those of the CIPD.
6. If you require any reasonable adjustments to enhance your experience, please get in contact with us by responding to this email and we will do our best to accommodate.