Question 1

Where can I park if I come by car?

Accepted Answer

Please note that there is no parking available at Durham Castle. The nearest car park, the Prince Bishops Shopping Centre car park, is a 5-10 minute walk. For more information about parking please visit: https://www.dur.ac.uk/things-to-do/venues/durham-castle/visit/getting-here/

Question 2

Can I request a refund if I don't attend?

Accepted Answer

Refunds will be offered up to midnight of the day before your tour is due. Please note we are unable to offer refunds requested on the day of the tour itself.

Question 3

Do you have space to drop luggage?

Accepted Answer

Palace Green Library has lockers that can be used by members of the public, however these cannot hold suitcases or large bags. We will not be able to keep any large bags on site, so please make sure you find alternative solutions before your visit.

Question 4

Do you have a gift shop?

Accepted Answer

Our gift shop is located inside Palace Green Library, where you will find a small range of gifts, souvenirs and publications inspired by the castle and our exhibitions and collections. Locally sourced gifts, postcards and Durham Castle branded souvenirs are also available.

Question 5

Can I bring my dog along?

Accepted Answer

Dogs are welcome to join the tour as the event will take place entirely outside.

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