WORLD HOST -Principles of Customer Service EDI (Lounge Consultants Only)

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Date and Time

Location

Location

Swissport Training Room

Edinburgh Airport

EH12 9DN

United Kingdom

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Event description

Description

World Host:Principles of Customer Service - 1 day course

The course is open to Aspire lounge staff only



Course Overview:

This one day course comprehensively covers the essential principles of customer service for the hospitality, leisure, travel and tourism industries. It is also used across a wide variety of industries where the quality of front-line customer service is key to the success of the business. The session/participant workbook covers modules such as:

  • Principles of customer service
  • The customer and customer service
  • Making conversation
  • The communication process
  • Effective listening
  • Giving clear information
  • Empathic listening
  • First impressions
  • Professional telephone techniques and other mobile techniques
  • Businesses that "WOW"
  • Social customer service and the art of service recovery
  • Customer service standards, policies and procedures
  • The five key commitments



Course Delivery:

Delegates attend a one day workshop that is delivered by dynamic, enthusiastic and experienced WorldHost qualified trainers. Assessment takes place through a combination of participation and attainment. Successful candidates will receive a certificate and pin badge

Lunch will be provided (please contact gillian.melling@swissport.com if you have any dietary requirements)

Dress code: Smart casual

Note:

If this course does not meet its minimum numbers it may be subject to cancellation. If you need to book non-refundable hotel or travel to attend this event, please check with your immediate manager before booking.



How to book: Swissport Employees

Prior to booking, approval must be sought from local management for the time off to attend this course, and to authorise an internal recharge of up to £20. Once agreed, the space must be booked using an @swissport.com email address. Select the ‘Swissport Employee’ free ticket option.


How to book: External Customers

This course is NOT available to external customers


Date and Time

Location

Swissport Training Room

Edinburgh Airport

EH12 9DN

United Kingdom

View Map

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