£120.86

Multiple Dates

WorldHost - Principles of Customer Service (POCS)

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100 Chalk Farm Road

London

NW1 8EH

United Kingdom

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Participants on this WorldHost™ programme will gain invaluable skills and techniques that are the fundamentals of service professionalism:

  • Introduction to Principles of Customer Service
  • Hello & welcome - using and remembering names
  • Working towards WOW - first impressions
  • How effective is your communication - the communication process
  • The power of listening - why handle customer concerns
  • Tourism – it’s everybody’s business - the value of tourism is £38 billion per annum. (117 million visitors)
  • Five key commitments - Going the Extra Mile (GEM)
  • Three optional modules - Professional telephone technique, Out and About in your Community, Out and About in your Country

Delegates will receive a participant’s workbook for the relevant course, pin badge, pen and WorldHost™ certificate which is included in the cost.

Once a company has 50% or more of their staff attend and pass any of the above WorldHost courses they will be eligible to become a Recognised WorldHost business at no extra cost.


What others have to say about the course:

WorldHost POCS delegates

"Excellent and memorable training, presented in an interesting and engaging manner" - Meher Islam, Royal Society of Medicine

"An enjoyable course that makes you go away and think how you can apply it to your work environment" - Alison Taggart - Cumberland Lodge

"It was an enjoyable experience and pointed out some new things to think about" Judi Okoli - Oxford and Cambridge Club

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Location

100 Chalk Farm Road

London

NW1 8EH

United Kingdom

View Map

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