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WorldHost - Service Across Cultures

Monica Or - Star Quality Hospitality

Wednesday, 7 June 2017 from 09:30 to 13:00 (BST)

WorldHost - Service Across Cultures
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Ticket Type Sales End Price Fee VAT Quantity
General Ticket 2 Jun 2017 £85.00 £5.76 £18.15

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Event Details

Increase your awareness about visitors, customers  and colleagues from other cultures, as we live and work in a multicultural community, and discover:

  • The importance of overseas tourism to your business 
  • How your own culture and traditions can affect your view of others, and how to avoid making assumptions 
  • Common myths about some of the UK’s biggest overseas markets – and the truth behind them 
  • Tips and techniques to help you communicate with customers if there is a language barrier 
  • How to become a “people to people ambassador” 

Delegate will receive a participant's workbook for this course, pin badge, pen and WorldHost™  certificate which is included in the cost.

Once a company has 50% or more of their staff attend and pass any of the above WorldHost courses they will be eligible to become a Recognised WorldHost business at no extra cost.

Service Across Cultures Course


What others say about the course:

'Good course, well developed, interactive, interesting, throught provoking' - Richard Hannay, HSQC

'Simply perfect :-)' - Cristina Ciriello, SoHostel

Do you have questions about WorldHost - Service Across Cultures? Contact Monica Or - Star Quality Hospitality

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When & Where

Premier Inn London Victoria Hotel
82-83 Eccleston Square
SW1V 1PS London Victoria
United Kingdom

Wednesday, 7 June 2017 from 09:30 to 13:00 (BST)

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Monica Or - Star Quality Hospitality

Monica Or is the founder of Star Quality Hospitality and works operationally with the owner / managers of independent hotels and restaurants who need assistance with common hospitality issues such as ineffective systems and procedures, staffing problems and  unhappy guests. She will work with you to put together a strategy that you can implement yourself so you move away from your complaining guests and move towards a profitable business that can be run without you constantly being there. 

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WorldHost - Service Across Cultures
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