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Zendesk presents Conversation Club London

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Regent Street Cinema

309 Regent Street

Marylebone

W1B 2UW

United Kingdom

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At the Conversation Club, we bring businesses together to talk about the customer experience. Every quarter we set out to uncover the latest industry trends, getting under your challenges and empowering you with the insights and knowledge needed to make a positive impact on your business.

For our inaugural event, we’ve made the conversation about Disruption. Come and join us as we explore how the idea of disruption has developed, what it means today for you and your business and ultimately how disruption can be harnessed to create better customer experiences.

Event agenda...

8:00-08:30 Arrival & Registration

8:40 - 8:55 Long live disruptors, long live the disrupted, Prelini Udayan-Chiechi, VP Marketing at Zendesk

8:55 - 09:40 Do Disrupt - Change the status quo or become it, Author and Keynote Speaker, Mark Shayler

9:40 -10:10 Case Study in Action, Mathew Keegan, Head of Customer Care at Kano

10:10 - 10:35 Networking Break

10:35 -11:05 Case Study in Action: How GHD are thriving with digital, Spencer Hudson, Internet Technical Solutions Manager at GHD

11:05 - 11:40 Laying a foundation ready for change - Planning your customer service future, Industry Analyst and Customer Engagement Consultant, Martin Hill-Wilson

11:40 - 12:00 Panel Session and closing remarks

Date and Time

Location

Regent Street Cinema

309 Regent Street

Marylebone

W1B 2UW

United Kingdom

View Map

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