Zendesk presents Oktoberfest Council


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Odeonsplatz 8

80539 München


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Wer von meinen Freunden geht hin?
Beschreibung des Events


Grüaß di - You are invited!

Zendesk will be hosting an exclusive customer council afternoon in Munich!

- Oktoberfest Special -

Customer Council: 1 - 4.30 pm

Where: Filmcasino München

Odeonsplatz 8

80539 Munich

Departure to Oktoberfest Tent: 4.30 pm

Relationships are complicated?

This afternoon is dedicated to the beauty and flaws of customer relationships and how to manage satisfaction whilst dealing with the rapidly growing and changing customer service trends.

We are delighted to have two of our key customers presenting and sharing their best practices.

Next to a deep dive in how the right data usage and analysis can enhance your relationship to your customer, our US and EMEA executive team will share details of our corporate strategy and provide an overview of our brand new product roadmap. You will have excellent opportunity to mingle with the European customer base and discuss the latest customer service innovations and trends.



1 pm - Welcome

1.10 pm Art of customer satisfaction by Zendesk

1.40 pm Customer Story I Runtastic

2.00 pm BREAK

2.15 pm EMEA Road Map by Steven Yan - Director of Product Management, Zendesk

2.50 pm Customer Story II XYZ

3.20 pm Machine learning - a breakthrough in effective customer engagement by Zendesk - Adrian McDermott

3.55 pm Q & A discussion and wrap up by John Crossan - Director EMEA Sales

4.30 pm Departure to Oktoberfest from Filmcasino


Part II Oktoberfest

After this session you are welcome to join our Zendesk Oktoberfest. In order to save time and crazy traffic jam, we will go by public transport with U5 from "Odeonspatz" to "Schwanthalerhöhe". From there it will take us 5 minute walking to the tents.

Munich Oktoberfest / Schützenfestzelt where we are going to experience our ZendeskWiesn!

Here we celebrate in Bavarian tradition with a lot of tasty food and some fresh beer in the gallery of Schützenfestzelt.

Dresscode: We love Tracht! Dirndl & Lederhosen welcome!


Since seats are limited for both of the events, please let us know which of the events you are joining at registration process and also let us know in case you cant make it so we can plan accordingly. Much appreciated!** *First come, first served*


We advice not to bring any laptops or luggage to the tents since there wont be space. There also wont be a coat check. We offer to have your luggage being transported back to the NH Hotel Munich Deutscher Kaiser where it will be safely stored until the following day. Come as light as possible. The presentations will be send afterwards.


We have blocked additional rooms at the NH Deutscher Kaiser. Please let linda@zendesk.com know if we can reserve a room for you***

See you on the 21st of September in Munich!

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Datum und Uhrzeit



Odeonsplatz 8

80539 München


Karte anzeigen

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