Free

Zendesk Summer Camp: Designing your Customer Service

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Location

Tobacco Theater

Nes 75-87

1012 KD Amsterdam

Netherlands

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Event description

Description

Great customer service demands customer centricity. It’s about knowing your customer, how they think, how they feel and above all else how they interact with your service.

Join us for this free full day masterclass with industry acclaimed industry expert Amy Scott and you’ll discover what great service really looks like, how to utilise service design to create a better customer experience and you'll even get a chance to “design" under Amy's expert guidance in our hands on workshop.


Agenda

8:30-9:00 Registration and networking

9:00-9:40 The good, the bad and the ugly of customer service experiences

9:40-10:15 The ABC’s of service design

10:15-10:30 Networking break

10:30-11:30 Service design: A deep dive into journey mapping, lifecycle mapping and multichannel

11:30-12:00 Interactive group discussions

12:00-13:00 Networking lunch

13:00-14:15 Zendesk Tips & Tricks with our Support Team

14:15-14:30 Networking Break

14:30-15:30 Workshop: Mapping your customer journey

15:30-16:30 Roundtable presentations

16:30-17:30 Happy Hour


Might your colleagues be interested in joining the event? Feel free to forward the invitation to your peers.


Date and Time

Location

Tobacco Theater

Nes 75-87

1012 KD Amsterdam

Netherlands

View Map

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