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Advice Direct Scotland

Citizens Advice Direct provides free, confidential and impartial advice by telephone, email and webchat. 


We therefore provide advice services to those who have previously been excluded by their social or geographical circumstances. We ensure that individuals do not suffer through ignorance of their rights and responsibilities or of the services available; or through an inability to express their needs.


We exercise a responsible influence on the development of social policies and services, both locally and nationally.


We value our volunteers and understand that they are the key in the delivery of this information and advice service from our office in Glasgow’s Merchant City. 

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