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FM Outsource specialises in creating bespoke customer experience solutions that are omnichannel, multilingual and available 24/7/365. We work with a range of traditional and digital channels, including telephony, email, SMS, Twitter, Facebook, Instagram, webchat, TrustPilot, Amazon and eBay. We operate on an industry-leading, cost-per-contact model that maximises cost-efficiency without losing quality. We're data-driven and focus our energies on creating a better customer experience by monitoring customer satisfaction with benchmarks like Net Brand Sentiment and Net Promoter Score. We bring it all together into one, cohesive, cost-effective contact centre that puts the customer first.

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