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Glasgow Welcomes

Glasgow has ambitious growth plans for the Tourism sector, as set out in the city's Tourism & Visitor Plan to 2023, through strong leadership, collaborative working and innovation.   Glasgow's tourism, leisure, retail and hospitality industry also has high hopes of showcasing service excellence and high visitor appeal during the major events taking place in Glasgow over the next few years.

It is the people who work in the city's hospitality sector that are key to Glasgow's vision for this world- class tourism destination.

To assist with this vision Glasgow Welcomes is a unique public/private sector industry partnership that aims to deliver the goal of a world-class customer service experience for all our leisure and business visitors.

The Glasgow Welcomes initiative is supported by the city's public sector partners (Scottish Enterprise, Skills Development Scotland, VisitScotland and Glasgow Life) and representatives from hospitality and tourism-related associations/sectors/groups.

The initiative has been created by the industry for the industry and focuses on the importance of customer service excellence.  Glasgow Welcomes has been designated an Official Legacy Project for the Glasgow 2014 Commonwealth Games.

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