Healthwatch Enfield is here to help secure improvements to services such as GP practices, dentists, opticians, pharmacies, health visiting, clinics and hospitals.
We work on behalf of the local community, children, young people and adults. We provide information about the health and social care system.We can help you find the services you, or the person you care for, needs. We collect the views and experiences of local people.
We listen to what you tell us about health and care services; what works well and what needs to be improved. We have formal powers called ‘Enter and View’ so we can go and see for ourselves how adult health and social care services are working.
We have a place on bodies like the Health and Wellbeing Board and we attend the Clinical Commissioning Group. This enables us to influence the way services are planned, commissioned and delivered.
We work with local Healthwatch organisations in neighbouring boroughs because their residents use the same hospitals as Enfield residents. We pass on information and recommendations to Healthwatch England, to the local Council and the Care Quality Commission. We do not take up individual complaints but we can tell you where to get help with making a complaint.