We are an independent, not-for-proﬁt, government approved Ombudsman scheme. We offer alternative dispute resolution, training and advice to traders and consumers in the retail, furniture, and home improvement industries. We are a voluntary scheme so each of our members chooses to work with us and trusts us with their most priced asset; their consumers.
We were set up by the Ofﬁce of Fair Trading in 1992 and this year we celebrate 25 years of raising standards. We pride ourselves with the incredible expertise that we have acquired over the past 25 years, including accredited training, diverse team of professionals, a membership base that covers over 16,000 outlets and independent traders. Last but not least, we work tirelessly to protect consumers’ rights and promote fair trade.