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How to contact Eventbrite Customer Support

Going to an event? Reference our eblink{attendee support resources=>https://www.eventbrite.ie/support/lifestages?focus=AttendingAnEvent} or eblink{contact the event organiser=>https://www.eventbrite.ie/support/articleredirect?anum=3275}. Organising an event? Access to email, chat, and/or phone support depends on your eblink{package=>https://www.eventbrite.ie/support/articleredirect?anum=40418}. If you chose the "Essentials" package, you don't have access to live support — eblink{search the Help Centre=>https://www.eventbrite.ie/support/searchsupport} for the quickest answers and step-by-step guides. If you chose the "Professional" or "Premium" package, live support is available eblink{here=>https://www.eventbrite.ie/support/contact-us}.

TIP: If you submitted a feature request or want to know what's new, check out our eblink{Product Updates=>https://www.eventbrite.ie/l/product-updates/} page or eblink{blog=>https://www.eventbrite.ie/blog}.

PRO TIP: Using an extension like eblink{EventbriteSync=>https://www.eventbrite.ie/spectrum/salesforce}, eblink{WordPress=>https://www.eventbrite.ie/spectrum/wordpress}, or eblink{Facebook Pages=>https://www.eventbrite.ie/spectrum/facebook/}? Find resources and support contact details on their respective eblink{Spectrum=>https://www.eventbrite.ie/spectrum} pages!

NOTE: The "Did this article answer your question?" section at the bottom of our Help Centre articles is for feedback related to the article itself. Articles are specific to how Eventbrite works and not an event registered (e.g., the behavior of events depends on the setup and details entered by the event organiser). Feedback is not a support channel and should be treated as a "no-reply" email address — submissions are not handled by Support.

— Attending an event

As an attendee, you'll find answers to common questions and assistance here: • Organiser's website: Sometimes, organisers create their own website, separate from Eventbrite, with details about the event • Event listing: The page created by the event organiser on Eventbrite where you register • Order confirmation page: The first page you see when you finish registering; take a look for information relevant to your order and the event • Order confirmation email: The email sent to the email address you used to register that serves as confirmation and your receipt — tickets are attached if the organiser chose to issue PDF tickets for the event. If not, they didn't select the option to issue tickets with confirmation emails and you can eblink{contact them=>https://www.eventbrite.ie/support/articleredirect?anum=3275} for more information • Tickets: Log in to your Eventbrite account and go to eblink{Tickets=>https://www.eventbrite.ie/mytickets} to find orders for upcoming and past events, as well as options to print tickets/receipts (if enabled by the event organiser), contact the host, and eblink{request a refund=>https://www.eventbrite.ie/support/articleredirect?anum=3207}.

TIP: You'll see "Attending an Event" on our help page. Select the options related to your question and reference the suggested Help Centre articles for assistance. If none of the suggested articles match your specific situation, eblink{search=>https://www.eventbrite.ie/support/searchsupport} or eblink{contact your event organiser=>https://www.eventbrite.ie/support/articleredirect?anum=3275}.

PRO TIP: Trouble logging in? eblink{Learn how=>https://www.eventbrite.ie/support/articleredirect?anum=3421}! Want to change the email address for your Eventbrite account? eblink{You can=>https://www.eventbrite.ie/support/articleredirect?anum=3251}! Find answers to questions like these and more in our eblink{Help Centre=>https://www.eventbrite.ie/support/searchsupport}.

NOTE: The Eventbrite Sales team cannot assist with support-related questions — including those about an event you registered to attend, a charge on your statement, etc.

— Organising an event (Essentials)

With the Eventbrite eblink{Essentials=>https://www.eventbrite.ie/organizer/essentials target=_blank} package, live support isn't available. Instead, you get 24/7 access to our ever-increasing database of support resources via the Help Centre. Find everything you need to eblink{get started=>https://www.eventbrite.ie/support/GettingStarted} and specific information on: • eblink{Understanding Eventbrite Fees & Features=>https://www.eventbrite.ie/support/lifestages?focus=UnderstandingFeesFeatures} • eblink{Creating & Editing Events & Tickets=>https://www.eventbrite.ie/support/lifestages?focus=CreatingEditingEventsTickets} • eblink{Getting Paid (Payouts & Invoices)=>https://www.eventbrite.ie/support/lifestages?focus=GettingPaidPayoutsInvoices} • eblink{Account Settings=>https://www.eventbrite.ie/support/lifestages?focus=AccountSettings} • eblink{Promotional Tools & Email Invitations=>https://www.eventbrite.ie/support/lifestages?focus=PromotionalToolsEmailInvitations} • eblink{Managing Orders=>https://www.eventbrite.ie/support/lifestages?focus=ManagingOrders} • eblink{Reporting on Events=>https://www.eventbrite.ie/support/lifestages?focus=ReportingOnEvents} • eblink{During & After Your Event=>https://www.eventbrite.ie/support/lifestages?focus=DuringAfterYourEvent} • eblink{Trust and Safety=>https://www.eventbrite.ie/support/lifestages?focus=TrustSafety} • eblink{Legal Terms=>https://www.eventbrite.ie/l/LegalTerms}

TIP: You'll see "Organising an Event" on our help page. Select the options related to your question and reference the suggested Help Centre articles for assistance. If none of the suggested articles match your specific situation, eblink{search=>https://www.eventbrite.ie/support/searchsupport} for the article that best suits your needs.

PRO TIP: Attendees can't register? eblink{Here's why=>https://www.eventbrite.ie/support/articleredirect?anum=3769}! Want to resend an invitation to recipients that didn't respond? eblink{You can=>https://www.eventbrite.ie/support/articleredirect?anum=4547}! Find answers to questions like these and more in our eblink{Help Centre=>https://www.eventbrite.ie/support/searchsupport}.

NOTE: The Eventbrite Sales team cannot assist with support-related questions — including those about an event you created or are registered to attend.

— Organising an event (Professional)

In addition to 24/7 access to our ever-increasing database of support resources via the Help Centre, you get access to email, chat, and phone support with the Eventbrite eblink{Professional=>organiser/professional target=_blank} package. When eblink{reaching out=>https://www.eventbrite.ie/support/contact-us}, tell us what we can help you with (Organising an Event or Something Else). Then choose the categories that best sum up the issue. Eventbrite Support can help with things like: • Trouble logging in to your Eventbrite account (try eblink{resetting your password=>https://www.eventbrite.ie/resetpassword}) • Issues managing your event on Eventbrite • System issues (try these eblink{troubleshooting options=>https://www.eventbrite.ie/support/articleredirect?anum=3743} first) • eblink{Security=>https://www.eventbrite.ie/security} issues and/or eblink{Legal Terms=>https://www.eventbrite.ie/l/LegalTerms} violations Eventbrite Support can't help with: • Questions about an event (e.g., where to park, what to bring, if guests are allowed, webinar login/access details) — these are common attendee questions, so make sure you include the need-to-know items for your event on the eblink{order confirmation webpage and email=>https://www.eventbrite.ie/support/articleredirect?anum=3281} and the event listing where attendees register. • Registering for an event on behalf of your attendees (eblink{learn more=>https://www.eventbrite.ie/support/articleredirect?anum=3662}) • Making changes to accounts or events — like eblink{entering your payout details=>https://www.eventbrite.ie/support/articleredirect?anum=4369}, eblink{changing ticket sales dates=>https://www.eventbrite.ie/support/articleredirect?anum=3453}, eblink{editing attendee information=>https://www.eventbrite.ie/support/articleredirect?anum=27564}, etc. (eblink{learn more=>https://www.eventbrite.ie/support/articleredirect?anum=3662}) • Trust and Safety issues (please respond to the email sent by our Trust and Safety team) • Cases in progress (e.g., our Payment Operations team helps with questions related to payouts for events and payments processed. When assisting customers, they respond directly) • Account-specific information requested by third parties (e.g., If you're a third-party who is unaffiliated with the Eventbrite account, we can't provide information specific to the account. Here are a few ways to eblink{contact the event organiser=>https://www.eventbrite.ie/support/articleredirect?anum=3275})

TIP: If you sent an email or submitted a case to our Support team, you're all set. We got your message and will be sure to reply. In the meantime, our eblink{Help Centre=>https://www.eventbrite.ie/support/searchsupport} has over 350 articles covering the ins-and-outs of using Eventbrite! Didn't receive a confirmation for your submission? Check your junk/spam folder and make sure to mark the email as "Not Spam" to receive our emails going forward.

NOTE: Chat and phone support are available Monday-Friday between the hours of 08:00-17:00 GMT.

— Organising an event (Premium)

In addition to 24/7 access to our ever-increasing database of support resources via the Help Centre, you get access to email, chat, and 24/7 phone support with the Eventbrite eblink{Premium=>https://www.eventbrite.ie/organizer/premium target=_blank} package. When eblink{reaching out=>https://www.eventbrite.ie/support/contact-us}, tell us what we can help you with (Organising an Event or Something Else). Then choose the categories that best sum up the issue. Eventbrite Support can help with things like: • Trouble logging in to your Eventbrite account (try eblink{resetting your password=>https://www.eventbrite.ie/resetpassword}) • Issues managing your event on Eventbrite • System issues (try these eblink{troubleshooting options=>https://www.eventbrite.ie/support/articleredirect?anum=3743} first) • eblink{Security=>https://www.eventbrite.ie/security} issues and/or eblink{Legal Terms=>https://www.eventbrite.ie/l/LegalTerms} violations Eventbrite Support can't help with: • Questions about an event (e.g., where to park, what to bring, if guests are allowed, webinar login/access details) — these are common attendee questions, so make sure you include the need-to-know items for your event on the eblink{order confirmation webpage and email=>https://www.eventbrite.ie/support/articleredirect?anum=3281} and the event listing where attendees register. • Registering for an event on behalf of your attendees (eblink{learn more=>https://www.eventbrite.ie/support/articleredirect?anum=3662}) • Making changes to accounts or events — like eblink{entering your payout details=>https://www.eventbrite.ie/support/articleredirect?anum=4369}, eblink{changing ticket sales dates=>https://www.eventbrite.ie/support/articleredirect?anum=3453}, eblink{editing attendee information=>https://www.eventbrite.ie/support/articleredirect?anum=27564}, etc. (eblink{learn more=>https://www.eventbrite.ie/support/articleredirect?anum=3662}) • Trust and Safety issues (please respond to the email sent by our Trust and Safety team) • Cases in progress (e.g., our Payment Operations team helps with questions related to payouts for events and payments processed. When assisting customers, they respond directly) • Account-specific information requested by third parties (e.g., If you're a third-party who is unaffiliated with the Eventbrite account, we can't provide information specific to the account. Here are a few ways to eblink{contact the event organiser=>https://www.eventbrite.ie/support/articleredirect?anum=3275})

TIP: If you sent an email or submitted a case to our Support team, you're all set. We got your message and will be sure to reply. In the meantime, our eblink{Help Centre=>https://www.eventbrite.ie/support/searchsupport} has over 350 articles covering the ins-and-outs of using Eventbrite!

NOTE: Chat support is available Monday-Friday between the hours of 08:00-17:00 GMT.

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