Updated by Support
Categories: Creating & Editing Events & Tickets, Managing Orders
Here's how you do it:
Feature Availability: This article discusses a feature only available for Eventbrite Professional and Premium organizers.
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Customize your order form by choosing which information to collect from your attendees. If a question you want to ask isn’t listed, create your own custom questions. Go to "Order options" and select “Order form” to get started.
<h2 id="01">1. Go to your Event Dashboard</h2>
<p>Login to your Eventbrite account and select your event.</p>
<h2 id="02">2. Go to "Order Form" (under Order Options)</h2>
<h2 id="03">3. Choose who to collect information from</h2>
<p>There are two collection types:</p>
<ul><li><b>Buyer only</b> — Collect information from the buyer only. For orders with multiple tickets, the same name and email address will appear on each ticket.</li><li><b>Each attendee</b> — Collect information from each ticket holder. Then choose which ticket types your questions should apply to. For orders with multiple tickets, a separate name and email address will appear for each ticket. This option is available for Eventbrite Professional and Premium organizers.</li></ul>
<h2 id="04">4. Choose the information you want to collect</h2>
<p>Click the "Customize checkout questions" toggle for more question choices. Then select the options under "Information to collect". This option is available for Eventbrite Professional and Premium organizers.</p>
<ul><li><b>Include</b> — The question will show on your order form, but attendees will not be required to answer it.</li><li><b>Require</b> — The question will show on your order form and attendees will be required to answer it before they can successfully place their order.</li></ul>
<h2 id="05">5. Finish the setup of your order form</h2>
<ul><li><b>Title for the registration page</b> — Give your registration page a title, like “Registration information” or “Order information”.</li><li><b>Instructions for your attendees</b> — Provide instructions for attendees that will be useful for attending your event, like directions to the venue or parking information.</li><li><b>Registration time limit</b> — Set the amount of time you want to give attendees to fill out their order information.</li><li>Message to display after ticket sales end — Show a message when your ticket sales close, like “Online sales are closed but you can still buy tickets at the venue.”</li><li><b>Allow attendees to edit their order information after registration</b> — This option is enabled by default. Save time and keep this enabled. This way, attendees can update their own details, such as their email address.</li><li><b>Accept refund requests</b> — Attendees have the option to request a refund through their Eventbrite account when this feature is enabled. This makes it easier for you to approve or deny refund requests.</li></ul>
<h2 id="06">6. Click "Save".</h2>
<h2 id="07">7. Helpful links</h2>
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