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How to release tickets to the waitlist

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Updated by Antwonne D.

Category: Managing Orders

You can release tickets to people on your waitlist from the Manage page. Choose "Manage Waitlist" (under Order Options), select the people you want to offer a ticket to, and click the "Release Tickets" button. An email with a link to register is sent and the person needs to register within the “Time to Respond” you set in your eblink{Waitlist Settings=>https://www.eventbrite.co.uk/support/articleredirect?anum=3451} to claim the spot (and ticket).

PRO TIP: Make sure your eblink{ticket sales end date=>https://www.eventbrite.co.uk/support/articleredirect?anum=3453} hasn't passed; attendees will not be able to register to claim their ticket if sales have ended.

NOTE: Tickets are not released automatically. If you prefer an automatic process, eblink{increase the number of tickets available=>https://www.eventbrite.co.uk/support/articleredirect?anum=3248}. Also, be sure to reach out to waitlisted attendees, since this will reopen registration for your event.

1. Go to your Manage page.

After you eblink{log in=>https://www.eventbrite.co.uk/login target=_blank} and eblink{create an event=>https://www.eventbrite.co.uk/support/articleredirect?anum=5035}, find your event on the Manage Events page. Then click Manage.

NOTE: Are you seeing a different experience? You may be using eblink{Eventbrite Music=>https://www.eventbrite.co.uk/l/music target=_blank}. eblink{Log in=>https://www.eventbrite.co.uk/support/articleredirect?anum=41410 target=_blank} and select your organisation. If you’re not defaulted to the Events page (where events for the selected organisation show), eblink{switch your organisation=>https://www.eventbrite.co.uk/support/articleredirect?anum=41411 target=_blank} in the top-right of the screen. Then click “Events” and choose the event you’d like to manage.

2. Go to "Manage Waitlist" (under Order Options).

NOTE: For eblink{event schedules with multiple dates/times=>https://www.eventbrite.co.uk/support/articleredirect?anum=5421}, you can release tickets for the date selected when the person joined the waitlist or manually add them to the waitlist for a different date, then release tickets. Just choose a date from the Individual Event Selector at the top of the Manage page to get started.

3. Select people you want to offer a ticket to.

On the Manage Waitlist page, review the list of people that signed up for the waitlist. Select the box next to their information.

TIP: You can add people to the waitlist by selecting "Add people to the waitlist". Then fill in their first name, last name, and email address.

PRO TIP: Use the links under "Number of people on the waitlist" to delete the waitlist, export it to a file, or save it to a contact list on Eventbrite.

4. Release tickets.

Click Release Tickets and confirm you want to release tickets to the selected individuals. Each entry on the waitlist equals one ticket to your event. If an attendee needs more than one ticket, manually add them to the waitlist and release tickets for each additional entry (or eblink{manually add them to your event=>https://www.eventbrite.co.uk/support/articleredirect?anum=3223}).

NOTE: Releasing tickets to people on your waitlist is a manual process. Keep in mind that you can exceed your event's eblink{total capacity=>https://www.eventbrite.co.uk/support/articleredirect?anum=3308} when releasing tickets, so be sure you can accommodate any attendees you release a ticket to.

5. Monitor tickets you've released.

When you release tickets, recipients of the email need to click the “Claim my spot” link to go to your event listing and register. You can check the status of any released tickets on the "Manage Waitlist" page. • Person registers and claims a spot (and a ticket) — entries for successful orders are removed from the waitlist. The person is now an attendee and a record of their order shows in various event reports. • Person doesn’t register in time — entries turn red if not claimed in time. The person isn’t an attendee and you have to follow the release process again for any expired if you still want to offer them a ticket.

TIP: You can only delete someone from the waitlist after the time remaining to respond has passed.

NOTE: The person can give their spot to someone else by entering different attendee information than their own when you release a ticket.

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