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Getting paid with Authorize.net

Eventbrite LogoUpdated by Crista S

Update: Authorize.net is no longer available as a payment processor for accounts that haven’t previously used it. If you're selling paid tickets in the United States or Canada, use Eventbrite Payment Processing.

If you're organizing an event in the U.S. (USD) or Canada (CAD), you can link your Authorize.net account to Eventbrite to process payments. To enable Authorize.net, eblink{contact Eventbrite Support=>https://www.eventbrite.com/support/contact-us}. Once this is enabled, select your event and click "Payment Options” (under Payments & Tax)". Choose Authorize.net as your payment processor and enter your Authorize.net login ID and transaction key.

<h2 id="01">— Check this before you start</h2> <p>Certain features are unavailable when using Authorize.net as payment processor. <br>☑️ eblink{Reserved seating=&gt;https://www.eventbrite.com/support/articleredirect?anum=3212}: this isn’t supported for events using Authorize.net.<br><br>☑️ eblink{Registration transfers=&gt;https://www.eventbrite.com/support/articleredirect?anum=3454}: you’ll need to eblink{refund the attendee for the full amount=&gt;https://www.eventbrite.com/support/articleredirect?anum=3399} and ask them to re-register.<br><br>☑️ Pass on all the fees to your attendees: only the Eventbrite Service Fee can be passed on to your attendees.<br><br>☑️ eblink{Card payments with the Eventbrite Organizer app=&gt;https://www.eventbrite.com/support/articleredirect?anum=5870}: you can still take cash payments with Eventbrite Organizer, but you’ll have to get your own card reader to take card payments.<br><br>☑️ You can only use Authorize.net with a Professional or Premium Package. It’s not available in the Essentials package.</p> <h2 id="02">— Set up Authorize.net for Eventbrite</h2> <ol><li>eblink{Set up a merchant account with Authorize.net=&gt;https://reseller.authorize.net/application/?resellerId=22701}.</li><li>Review your settings in Authorize.net: <ul><li>Address Verification Service Settings: set &quot;Address and ZIP Code Responses&quot; to allow orders where Street Address, ZIP Code, and/or Extended ZIP Code are &quot;Matched&quot;.</li><li>Address Verification Service Settings: to allow mobile orders, make sure to set &quot;Street Address - No Match”, “ZIP Code - Matched”, and “Extended ZIP Code - No Match&quot; to “Allow”.</li><li>Transaction Format Account Settings: Make sure that there are no fields required under &quot;Payment Form&quot; in your &quot;Virtual Terminal&quot;. Also, set no fields required in the general &quot;Form Fields&quot;.</li><li>Disable the merchant review of transactions to make sure your attendees will receive their order confirmation.</li></ul> </li></ol> <h2 id="03"> — Connect Authorize.net to Eventbrite</h2> <ol><li>Before you start selling tickets, eblink{contact Eventbrite=&gt;https://www.eventbrite.com/support/contact-us} to add Authorize.net as a payment option. Once added, you can complete the next steps.</li><li>Go to &quot;Manage my events&quot; in your account. Then select your event.</li><li>Go to “Payments &amp; Tax” and select “Payment Options”. </li><li>Click “switch to PayPal/Authorize.net”.</li><li>Use the dropdown to select Authorize.net as the payment processor.</li><li>Enter your Authorize.Net login ID and transaction key.</li><li>Choose &quot;Save&quot; to change your payment processor to Authorize.net.</li></ol> <p>Requests to enable Authorize.net must be sent by the main account email address. Once enabled, subusers will also see the option to set the payment processor to Authorize.net.</p> <h2 id="04">— Update an existing Authorize.net account</h2> <p>Change your Authorize.net account on Eventbrite:</p> <ol><li>Log in to Eventbrite.</li><li>Go to your Account Settings.</li><li>Click &quot;Organization Settings&quot;.</li><li>Click &quot;Payment Information&quot;.</li><li>Update your Authorize.net login ID and transaction key.</li></ol> <h2 id="05">— Payout timeline</h2> <p>Your ticket sales, including Eventbrite’s fees, will go directly into your Authorize.net account. Log into Authorize.net to view your payout. It can take a few days for the funds to show in your bank account due to processing times.</p> <h2 id="06">— Pay your invoice</h2> Eventbrite charges a eblink{service fee=&gt;https://www.eventbrite.com/fees} that you can choose to include or add on top of the ticket price attendees pay. Eventbrite sends a monthly invoice to collect the Eventbrite service fees from the previous month’s ticket sales. All ticket sales, including Eventbrite’s fees, are included in your payout from Authorize.net.<br><br>Invoices must be paid within 30 days from the date they’re sent. If you don&#39;t pay your invoice on time, your account will be suspended, so it&#39;s best to pay as soon as you can.<br><br>To pay your invoice: <ol><li>Log in to Eventbrite.</li><li>Go to your Account Settings.</li><li>Click &quot;Organization Settings&quot;. </li><li>Click “Invoices”.</li><li>Click “Pay Now”.</li></ol> You can pay the invoice with a debit or credit card (USD, AUD, CAD, EUR, GBP, and NZD only), or with PayPal. <br><br>For events using U.S. dollars, you can also send a physical check (with your invoice number written on it) to:<br><br>Eventbrite, Inc.<br>P.O. Box 204845<br>Dallas, TX 75320-4845 USA<br><br>Keep in mind that it takes about 10 business days after Eventbrite receives your check to process it.  <h2 id="07">— Review your invoices</h2> <ol><li>Log in to Eventbrite.</li><li>Go to your Account Settings.</li><li>Click &quot;Organization Settings&quot;.</li><li>Click “Invoices”.</li><li>Click on an invoice number to see the events associated with that invoice.</li><li>Select the event name for an overview of all the orders. This will include Eventbrite fees, any refunds you&#39;ve processed, and charges or credits applied to your Eventbrite account during the invoice period.</li></ol> <h2 id="08">— Related articles</h2> <ul><li><a href="https://www.eventbrite.com/support/articleredirect?anum=3771" target="_blank">Payment processing options for your ticket sales</a></li><li><a href="https://www.eventbrite.com/support/articleredirect?anum=4373" target="_blank">Getting started with Eventbrite Payment Processing</a> </li><li><a href="https://www.eventbrite.com/support/articleredirect?anum=3461" target="_blank">Getting paid with PayPal</a></li><li><a href="https://www.eventbrite.com/support/articleredirect?anum=7285" target="_blank">Eventbrite’s fees</a></li></ul>

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