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Cancel your event

Updated by Support

Canceling your event is not an easy decision to make, but Eventbrite can help to make the process of doing so easier. First eblink{email your attendees=>https://www.eventbrite.co.uk/support/articleredirect?anum=3327}. Then eblink{issue refunds=>https://www.eventbrite.co.uk/support/articleredirect?anum=3399} and mark your event as canceled.

Email your attendees

You can use Eventbrite to email your attendees to let them know the event is canceled.

1. Go to your Event Dashboard.

Go to "eblink{Manage events=>https://www.eventbrite.co.uk/myevents target=_blank}" in your account. Then, select your event.

2. Go to “Emails to attendees” (under “Manage attendees”).

3. Select “Create new attendee email”.

4. Send an email to your attendees.

In your email, make sure to let attendees know: • When they can expect eblink{refunds=>https://www.eventbrite.co.uk/support/articleredirect?anum=3399} • Contact details for questions • If you plan to reschedule the event Once you’ve written the email, send it immediately or schedule it at the bottom of this page. eblink{Learn more about sending emails to attendees=>https://www.eventbrite.co.uk/support/articleredirect?anum=3327}.

Refund and cancel all orders

When an event is canceled, Eventbrite requires refunds. For more information, check out our eblink{organiser refund policy requirements=>https://www.eventbrite.co.uk/support/articleredirect?anum=8480}. Go to your Orders page and issue a refund for each order there. Cancel any free tickets or manual tickets too.

1. Go to your Event Dashboard.

Go to "eblink{Manage events=>https://www.eventbrite.co.uk/myevents target=_blank}" in your account. Then, select your event.

2. Go to “Orders” (under “Manage attendees”).

3. Select "Refund this Order" from Actions.

Go to an order and select "Refund this Order" from the “Actions” drop-down menu. If the order is free, select “Cancel” or “Delete” instead.

4. Issue a full refund to each attendee.

When you eblink{issue a refund=>https://www.eventbrite.co.uk/support/articleredirect?anum=3399}, make sure you do the following: 1. Choose the refund reason, “Canceled or postponed event”. 2. Issue a refund to all the tickets on the order. 3. (Optional) Include messaging letting the buyer know the event is canceled. If you have already been paid, you will also need to eblink{enter in a debit or credit card to pay for the refunds=>https://www.eventbrite.co.uk/support/articleredirect?anum=31560}. If your event uses eblink{PayPal for payment processing=>https://www.eventbrite.co.uk/support/articleredirect?anum=3461}, follow eblink{these steps=>https://www.eventbrite.co.uk/support/articleredirect?anum=3403} to issue refunds to your attendees.

Cancel your event

Once you have refunded or canceled all orders on your event, you can cancel the event from the Event Dashboard.

1. Go to your Event Dashboard.

Go to "eblink{Manage events=>https://www.eventbrite.co.uk/myevents target=_blank}" in your account. Then, select your event.

2. Select "Cancel."

From the “More” tab in your event header, select “Cancel event”. Choose to cancel or delete the event, and confirm your choice. If you eblink{delete your event=>https://www.eventbrite.co.uk/support/articleredirect?anum=41493}, you will no longer be able to access the attendee or event information. If you are on our eblink{Classic Create experience=>https://www.eventbrite.co.uk/support/articleredirect?anum=41424}, the cancel option is available on your Event Dashboard.

NOTE: If your event repeats and you’re only canceling only a few selected dates: 1. From the Event Dashboard, select a date from the dropdown menu. 2. Cancel one date at a time.

3. Helpful links

• eblink{Send emails to your attendees=>https://www.eventbrite.co.uk/support/articleredirect?anum=3327} • eblink{How to refund an order=>https://www.eventbrite.co.uk/support/articleredirect?anum=3399} • eblink{Cancel or delete a free order=>https://www.eventbrite.co.uk/support/articleredirect?anum=3874} • eblink{Eventbrite's Organiser Refund Policy Requirements=>https://www.eventbrite.co.uk/support/articleredirect?anum=8480}

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