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How to set up an online-only event

For eblink{online events=>https://www.eventbrite.co.uk/l/paid-webinar/}, set the location to "Online event" to access your “Digital Links” tools. Then disable PDF tickets and update the order confirmation with specific details for attendees (e.g., important dates or links to prep materials). After your event, follow up with a post-event survey to get feedback on how to best serve your audience in the future.

TIP: eblink{Learn how to host a live, in-person event=>https://www.eventbrite.co.uk/support/articleredirect?anum=5035}!

NOTE: If you're attending an online event and have a question for the organiser, eblink{here's how to reach out to them=>https://www.eventbrite.co.uk/support/articleredirect?anum=3275}.

Set up your online-only event

1. Include words like “webinar” in your event title (under Basic Info).

A clear title is great for SEO and helps attendees find events.

2. Set the location to “Online event” (under Basic Info).

The "Online event" setting lets people know this is a virtual (not in-person) event. Save and you’ll notice a new “Digital Links” option in the left-side manage events menu.

NOTE: Online events aren’t supported by the eblink{Add to Facebook=>https://www.eventbrite.co.uk/support/articleredirect?anum=3401} feature.

3. Use the Event Description to provide detailed information (under Details).

• Be clear about when attendees will receive a link to join your event, what you’ll cover, and who's speaking or presenting. • If you expect attendees from multiple time zones, use the Event Description to clarify start and end times. • Include information about any software and internet connection requirements to ensure a smooth viewing experience for attendees.

4. Set up ticket types to match your audience (under Tickets).

Providing a ticket type for group access along with tickets for individual access is a great way to boost sales if you’re eblink{charging for your event=>https://www.eventbrite.co.uk/organizer/pricing target=_blank} online-only event.

5. Set the privacy for your event (under Privacy Settings).

If you don't want your online event to be searchable on sites like Google and Yahoo!, consider making it private. You can even make the event eblink{invite-only=>https://www.eventbrite.co.uk/support/articleredirect?anum=3462} or eblink{password-protected=>https://www.eventbrite.co.uk/support/articleredirect?anum=3364} to add an additional layer of privacy.

NOTE: If you make your event invite-only, attendees have to receive eblink{an invitation you create on Eventbrite=>https://www.eventbrite.co.uk/support/articleredirect?anum=4814} to register.

Add webinar and livestream links, documents, and descriptions to your “Digital Links” page

1. Click “Digital Links”.

2. Build your Digital Links page.

• Add Webinar — Add a section with a webinar title, link, and preview image. Linking to Go-To-Meeting, Go-To_Webinar, Go-To-Training, HubSpot, Vimeo, Webex (Cisco), YouTube, ZoHo CRM, or Zoom provides app options to transfer attendee information after you publish your event. • Add Livestream — Add a section with a livestream title, link, and preview image. Linking to Go-To-Meeting, Go-To_Webinar, Go-To-Training, HubSpot, Vimeo, Webex (Cisco), YouTube, ZoHo CRM, or Zoom provides app options to transfer attendee information after you publish your event. • Add File — Add a section to link to a document or presentation. • Add Text — Add a section for additional text. • Add Image — Add a section that functions just like the "Main Event Image" uploader (under Details). Multiple JPEG, PNG, and GIF images no larger than 10MB are supported. • Add Video — Add a section that shows a YouTube or Vimeo video.

TIP: Use the gear icon to set when sections show on Digital Links page, rearrange sections with the up-down arrows, and delete with the trash can icon.

3. Save your changes.

4. Preview.

Click “Preview” at the bottom of the page to preview your Digital Links page.

PRO TIP: To preview your event listing (where attendees register), click Preview at the top of the page.

5. Additional Information.

• Attendees receive a link to your digital links page when they complete registration. They also receive reminders 48 hours before the event, 2 hours before the event, and when the event starts. • Your Digital Links page is only available to you, any eblink{users with access to the event=>https://www.eventbrite.co.uk/support/articleredirect?anum=3210}, and registered attendees. Otherwise, people see a locked page, button to register, and button to contact the event organiser. • Any videos you use must be yours or adhere to Creative Common copyright licences. • Digital Links is only available for events using the eblink{new event creation experience=>https://www.eventbrite.co.uk/support/articleredirect?anum=38056}.

Customise the checkout process for attendees

1. Collect information from all attendees (under Order Options > Order Form).

eblink{Collect information from all attendees=>https://www.eventbrite.co.uk/support/articleredirect?anum=3262} and eblink{ask custom questions=>https://www.eventbrite.co.uk/support/articleredirect?anum=3231} to learn more about the people attending your event.

2. Customise the order confirmation email (under Order Options > Order Confirmation).

Enter the organiser's email address as the default reply-to email. Then add information for registered attendees (under "Message for email and printable PDF").

PRO TIP: Include a 'thank you' message in the "Message for Order Confirmation page" text box (under Customise Webpage). This lets attendees know you appreciate their interest in your event.

3. Disable printable tickets (under Order Options > Order Confirmation).

Attendees don't need printed tickets for online-only events. Scroll to "Additional Settings" and turn off printable (PDF) tickets.

NOTE: If you're eblink{charging in a currency other than U.S. dollars=>https://www.eventbrite.co.uk/support/articleredirect?anum=7384}, you'll also see an option to enable tax receipts.

4. Create promotional codes (under Invite & Promote > Discount & Access Codes).

• eblink{Discount codes=>https://www.eventbrite.co.uk/support/articleredirect?anum=3295} — Discount the price of a ticket. • eblink{Access codes=>https://www.eventbrite.co.uk/support/articleredirect?anum=3922} — Show a hidden ticket. • eblink{Public discounts=>https://www.eventbrite.co.uk/support/articleredirect?anum=3229} — Offer lower rates to seniors, military, children, and other customer segments.

Run a great online event

1. Do a run through.

Technical issues happen. Test your equipment, internet connection, and online tools ahead of time. This is especially important if you have speakers joining from multiple locations.

PRO TIP: If you’re running a large event and have a tight timeline, have someone available to troubleshoot any technical issues you or your attendees experience.

2. Consider collaborative notes.

Add a file to your Digital Links page so attendees can share notes. This is a great way to promote engagement and build a connection between your attendees.

3. Take breaks.

If your event is longer than an hour or takes place in multiple sessions, take breaks. This helps attendees stay focused and engaged.

4. Send a post-event survey.

eblink{Send a survey=>https://www.eventbrite.co.uk/support/articleredirect?anum=6665} to get feedback. This shows attendees you're focused on creating a positive experience.

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