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For event attendees—information on the coronavirus

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Updated by Antwonne D.

On March 11, 2020, the World Health Organisation (WHO) changed the status of the current outbreak of the eblink{coronavirus disease (COVID-19)=>https://www.who.int/emergencies/diseases/novel-coronavirus-2019} from a 'public health emergency of international concern' to a eblink{pandemic=>https://www.who.int/dg/speeches/detail/who-director-general-s-opening-remarks-at-the-media-briefing-on-covid-19---11-march-2020}. Eventbrite closely monitors the official guidance from health authorities, local governments, and the WHO in order to support your health and well-being. To stay up-to-date, review your local authorities' travel guidance and health advisories about this outbreak, as well as the global guidance from eblink{the WHO=>https://www.who.int/news-room/q-a-detail/q-a-on-mass-gatherings-and-covid-19}. We strongly urge you to take necessary precautions to protect yourself when traveling to or attending events hosted on our platform.

NOTE: If you're an event creator, review our eblink{help article on dealing with the impact of the coronavirus on your event=>https://www.eventbrite.co.uk/support/articleredirect?anum=41689}.

Events cancelled due to coronavirus

If an event is cancelled by the organiser, your entire purchase—the ticket price and any Eventbrite fees, should be refunded to you by the organiser. If you have questions about whether an event will be cancelled, we suggest eblink{connecting with the organiser of this event directly=>https://www.eventbrite.co.uk/support/articleredirect?anum=3275}.

Postponed events due to coronavirus

If an event is postponed by the organiser, we suggest eblink{connecting with the organiser of this event directly=>https://www.eventbrite.co.uk/support/articleredirect?anum=3275} to address your questions about rescheduled dates, possible refunds, or event details. Event organisers are expected to respond to you within 1 week (2 business days if you paid using PayPal).

Refunds for events due to coronavirus

If you’re concerned about attending an event due to coronavirus, eblink{contact the event organiser=>https://www.eventbrite.co.uk/support/articleredirect?anum=3275} to see what options are available. If you want to request a refund, follow the eblink{instructions in our Help Centre=>https://www.eventbrite.co.uk/support/articles/en_US/Multi_Group_How_To/refund-requirements-for-events-canceled-due-to-covid-19?lg=en_GB#2}.

Protecting Yourself

Please follow the preventative measures recommended by the eblink{WHO=>https://www.who.int/emergencies/diseases/novel-coronavirus-2019/advice-for-public} and local authorities and public health agencies like the eblink{CDC=>https://www.cdc.gov/coronavirus/2019-ncov/about/prevention-treatment.html}. Learn what the event organiser is doing to keep attendees safe and healthy by reviewing their event listing and other online channels, or eblink{contact them directly by following the steps here=>https://www.eventbrite.co.uk/support/articleredirect?anum=3275}.

Still have questions? Our team can help. Contact us.