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Did my order/registration complete?


Updated by Antwonne D.

Category: Attending an Event

Not sure if your order went through? All you have to do is eblink{log into your Eventbrite account=> target=_blank} or enter the email address you used to register eblink{here=> target=_blank}. You can check to see that your order went through successfully on the eblink{Tickets=> target=_blank} page when logged in.

TIP: Just need to view or print your tickets? eblink{Learn more=>}. Keep in mind your order confirmation email and/or pdf ticket also serves as the receipt for your registration. If you need a receipt in a specific format, you'll need to eblink{send a request to your organiser=>} directly.

PRO TIP: Registering for an event is different than creating an event. eblink{Learn more about the registration process for attendees=>}.

NOTE: Eventbrite is not the organiser of your event. If you have specific questions about the event you're attending (where to park, what to bring, where to sign in, etc.) be sure to eblink{contact the event organiser=>} directly. You can contact the organiser using the eblink{Eventbrite app=>} (under Me > Tickets > Info), your Eventbrite account (under eblink{Tickets=>}), or the order confirmation email you received when you registered (replying to the order confirmation adds the email address the organiser designated for contact to the "To" field).

— I was charged by Eventbrite, but I don't know if the registration went through.

If you see an Eventbrite charge on your bank or credit card statement but you're not sure if your order completed, eblink{log into your Eventbrite account=> target=_blank} or enter the email address you used to register eblink{here=> target=_blank}. You can see your tickets for upcoming events on the eblink{Tickets=> target=_blank} page, and your most recent orders appear at the top of the list. If you don't see your order on the Tickets page or your email address isn't recognised, it's likely your bank or credit card statement simply shows a pending charge that should drop off of your account in the next few bank days.

TIP: Found your tickets, but still missing your order confirmation email? eblink{Contact the event organiser=>} to ask for a copy.

NOTE: If you see multiple pending charges on your account related to your attempted registration, eblink{take a look here for more information=>}.

— I purchased tickets to an event listed on Eventbrite from a different website or third party.

Eventbrite is not a ticket reselling site, but rather a ticketing site in which sole authorised ticket sellers can sell tickets for their event. If you purchased your tickets through a different third party website, it's best to eblink{connect with the event organiser=>} directly to notify them of the situation—as they manage all aspects of their event, including details like entry/access. Unfortunately, Eventbrite cannot guarantee that tickets will be honored since they were not purchased through the event listing the organiser created for registration.

— I meant to purchase X number tickets, but ended up with Y number of tickets. What should I do?

Reference your order confirmation email or the eblink{Tickets=> target=_blank} section of your Eventbrite account to confirm the number of tickets you registered for. If you registered for LESS than your desired number of tickets, place a separate order for the event to make up the difference. If you registered for MORE than your desired number of tickets, you can: • Cancel your registration and re-register (only available if your tickets were free—no cost to register—and the event has not started or ended) • eblink{Request a refund=>} from the event organiser

TIP: When cancelling a free registration to an event, you can only cancel the entire order (not one ticket out of multiple tickets registered.)

NOTE: When eblink{updating your registration information=>}, only certain information (name, email, etc.) can be changed—you can't change the number of tickets ordered, billing address, or credit card/payment type used. Please see the information in this section (above) for options available if you didn't register for your desired number of tickets.

— My card was declined and/or I received an error message. Can you complete my registration for me?

We take eblink{privacy=>} and eblink{security=>} seriously, so Eventbrite Customer Support can't register on your behalf. If you're having trouble registering, try switching browsers or devices, and/or eblink{clearing your cache and cookies=>} to resolve.

— Is my confirmation email or PDF ticket enough to get into the event?

Eventbrite is not the organiser of your event, so we can't confirm what the organiser requires for entry. For specific questions about the event you're attending, take a look at the event listing where you registered or eblink{contact the event organiser=>} directly.

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