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What emails will attendees automatically receive?

Eventbrite LogoUpdated by Antwonne D

Categories: Understanding Eventbrite Fees & Features, Account Settings

Eventbrite may automatically send a number of different emails to attendees. While some emails can be disabled by attendees using eblink{Email Preferences=>https://www.eventbrite.co.uk/email-preferences target=_blank} (under Account Settings), others cannot since they provide important information about orders and registrations.

NOTE: Eventbrite account holders can’t disable order-related emails. To unsubscribe from other communications, eblink{manage your email preferences=>https://www.eventbrite.co.uk/support/articleredirect?anum=3369}.

<h2 id="01">Eventbrite Newsletters/Account-related emails</h2> <p>Sent to attendees to recommend related events based on location, past public events attended, and friends&#39; events. Attendees can opt out as soon as they register or in the eblink{Email Preferences=&gt;https://www.eventbrite.co.uk/email-preferences target=_blank} section of their account.</p> <h2 id="02">Welcome email</h2> <p>Sent to notify an attendee that their Eventbrite account has been created. It also differentiates between Eventbrite and the event organiser, and is only sent the first time an attendee registers for an event using a specific email address.</p> <h2 id="03">Account Activation email</h2> <p>Sent when an attendee attempts to eblink{sign into their Eventbrite account=&gt;https://www.eventbrite.co.uk/gettickets} online or through one of our mobile apps, but we detect that a password hasn&#39;t been set. The email should only be sent once per Eventbrite account as the attendee is prompted to create a password in the email so they can access information regarding their event registrations.</p> <h2 id="04">Abandoned Registration Reminder email</h2> <p>Sent as a reminder to buy tickets to an event if an attendee leaves an order before completing checkout. The email is only sent to people who are logged into their Eventbrite account at the time of registration.</p> <h2 id="05">Claim ticket email</h2> <p>Sent when the ticket buyer’s email address is different from the email address of the attendee(s) on the order.</p> <h2 id="06">48-hour reminder email</h2> <p>Sent two days before each event to remind attendees about their upcoming event. Event organisers can eblink{delete the reminder email=&gt;https://www.eventbrite.co.uk/support/articleredirect?anum=3310} before it sends to either not have one sent or create their own.</p> <h2 id="07">Refund/Cancelation emails</h2> <p>Sent for actions related to refunded or canceled orders. Emails include:</p> <ul><li>Refund confirmation email: sent when a refund is issued for a paid order</li><li>Order cancelation email: sent when the attendee or the organiser cancels a free order</li><li>Refund request declined email: sent when the organiser of an event declines a refund request submitted by an attendee</li></ul> TIP: Learn more about eblink{requesting=&gt;https://www.eventbrite.co.uk/support/articleredirect?anum=3207} and eblink{providing=&gt;https://www.eventbrite.co.uk/support/articleredirect?anum=3399} refunds. <h2 id="08">Order confirmation email</h2> <p>Sent when an attendee completes their order or registration.</p> <p class="text-small l-pad-vert-2 l-pad-hor-2 card l-mar-top-2">TIP: Learn how to eblink{customise=&gt;https://www.eventbrite.co.uk/support/articleredirect?anum=3281} or eblink{find=&gt;https://www.eventbrite.co.uk/support/articleredirect?anum=3776} an order confirmation email.</p> <p class="text-small l-pad-vert-2 l-pad-hor-2 card l-mar-top-2">NOTE: Event organisers receive a copy of attendee order confirmation emails when an order completes. eblink{Learn how to disable the option=&gt;https://www.eventbrite.co.uk/support/articleredirect?anum=3472}.</p> <h2 id="09">Rate your experience email</h2> <p>Sent to a small percentage of attendees after their event. We strive to maintain a safe and respectful community, and value feedback from event-goers regarding the events they attend to better recommend events they&#39;re interested in.</p> <p class="text-small l-pad-vert-2 l-pad-hor-2 card l-mar-top-2">NOTE: Attendees can opt out of receiving by managing their eblink{email preferences=&gt;https://www.eventbrite.co.uk/support/articleredirect?anum=3369} or clicking &quot;Unsubscribe&quot; at the bottom of the email if received.</p> <h2 id="10">&#39;Liked events&#39; registration reminder email</h2> <p>Sent two days before an event to remind people to buy tickets to an event they liked (saved) while logged into their Eventbrite account.</p>

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